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Fundamentals of Nursing Care 1 > Chapter Six > Flashcards

Chapter Six Flashcards

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1
Q

Communication Process

A

Exchange of information, feelings, needs, and preferences between two people

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2
Q

Informing

A

Sending

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3
Q

Feedback

A

Return message or a return message that indicates the message has been received, processed, and comprehended

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4
Q

Receiving

A

includes listening, observance, processing, and comprehending in a reciprocal fashion

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5
Q

Shared Meaning

A

Mutual understanding of the meaning of a message

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6
Q

Verbal Communication

A

Conscious use of words, either spoken or written.

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7
Q

Nonverbal Communication

A

Conveyed by body language. Less conscious and more indirect than verbal communication; conveys more of what a person thinks and feels.

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8
Q

Body Language

A

Facial Expressions
Posture
Body Position
Behavior
Gestures
Touch
General Appearance

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9
Q

Congruent

A

Verbal and Nonverbal language should be in agreement with each other

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10
Q

Proxemics

A

The distance, or personal space, people place between themselves

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11
Q

Intimate range

A

Physical contact to 18in

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12
Q

Casual-Personal range

A

18in to 4ft

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13
Q

Social-Consultative range

A

4ft to 12ft

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14
Q

Public range

A

12ft if possible

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15
Q

Denotative Meaning

A

The literal meaning without any interpretation

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16
Q

Connotative Meaning

A

The emotional associations that can be attached to the word

17
Q

Active Listening

A

Techniques that use the all the senses to interpret verbal and nonverbal messages

18
Q

Passive or Avoidant Communication

A

Characterized by the desire to avoid confrontation and the inability to share feelings or needs with others

Have trouble asking for help and allow others to take advantage of them, resulting in feelings of anger, emotional pain, and anxiety

19
Q

Agressive Communication

A

Characterized by putting one’s own needs, rights, and feelings before those of others.

These individuals exhibit a superior attitude, try to humiliate others and communicate in an angry, hostile way that does not acknowledge the feelings of others

20
Q

Assertive Communication

A

Characterized by standing up for ones self without violating the basic rights of others.

Individuals with this behavior style show respect for others, express their own feelings in an honest and direct way, and act in a consistent manner that enhances self-worth.

21
Q

What communication style is the most effective style for nurses to pratice?

A

Assertive Communication

22
Q

What is DESC?

A

D - Describe the behavior, focus on what is observed or heard without a personal attack. Discuss the behavior and not the person.
E - Explain the impact of the behavior. Do not minimize the impact of the behavior.
S - State the desired outcome. When you describe what you need from the other person, they do not have to guess and may be more likely to make changes.
C - Consequences should grab the person’s attention. You will need to restate your position and then ask the person something such as “what else do I need to do to get your attention?” For most people this will be the most difficult step to implement because its hard to step out of your comfort zone.

23
Q

Therapeutic Communication

A

Patient-Centered Communication

24
Q

What is the goal of Therapeutic Communication?

A

The goal of therapeutic communciation is to promote a greater understanding of a patient’s needs, concerns, and feelings.

25
Q

Blocks/Barriers

A

Factors that lead to unsuccessful communication

26
Q

Incivility

A

Interacting with a lack of courtesy and respect toward others

26
Q

ISBARR

A

Introduction
Situation
Background
Assessment
Recommendation
Readback

27
Q

Shift Report

A

Communication of the patients condition and required nursing care by the off-going nurse to the oncoming nurse

28
Q

Health Literacy

A

The ability of an individual to obtain, process, and understand basic health information and services to make appropriate health decisions

29
Q

People who have what conditions might have difficulty with speech or hearing?

A

Deafness, Cerebral Palsy, Cerebral Vascular Accident (CVA), Head Injury, Multiple Sclerosis, and Ventilator Dependency

30
Q

Aphasia

A

The inability to speak or understand language

31
Q

Expressive Aphasia

A

Trouble processing language output

32
Q

Receptive Aphasia

A

Difficulty understanding speech

33
Q
A

Fundamentals of Nursing Care 1 (13 decks)

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