chapter K01 Flashcards
process
An activity or group of activities that takes one or more inputs, transforms them (in a process), and provides one or more outputs for its customer
Operation
A group of resources performing all or part of one or more processes
operations design goal
better match Supply with Demand
Models and Operational strategies must be
–Designed and implemented on the supply side
–To efficiently produce the demanded product
Supply Chain Management
–The synchronization of a firm’s processes with those of its suppliers (inputs) and customers (outputs)…
–To match and optimize the flow of materials, services, and information with customer demand
Supply Chain
An interrelated series of processes within and across firms that produces a service or product to the satisfaction of customers
nested process
process within a proccess
manufacturing process characteristics
• Physical, durable output
•Output can be inventoried
•Low customer contact
•Long response time
•Capital intensive
•Quality easily measured
service processes characteristics
• Intangible, perishable output
•Output cannot be inventoried
•High customer contact
•Short response time
•Labor intensive
•Quality not easily measured
Supplier relationship process
A process that selects the suppliers of services, materials, and information and facilitates the timely and efficient flow of these items into the firm
New service/product development
A process that designs and develops new services or products from inputs received from external customer specifications or from the market in general through the customer relationship process
Order fulfillment process
A process that includes the activities required to produce (process) and deliver the service or product (output) to the external customer
Customer relationship process
A process that identifies, attracts and builds relationships with external customers and facilitates the placement of orders by customers
Support Processes
Processes like Accounting, Finance, Human Resources, Information Systems, Marketing, and Sales, that provide vital resources and inputs to the core processes
Supply Chain Processes
Business processes that generally have external customers or suppliers
