Chapter 1

Question 1

Operations Management

Answer 1

The administration of business practices to create the highest level of efficiency possible within an organization

Question 2

essential business functions

Answer 2

marketing, production/operations, finance/accounting

Question 3

marketing

Answer 3

generates demand

Question 4

production/operations

Answer 4

creates the product, executes the business plan

Question 5

finance/accounting

Answer 5

tracks how well the organization is doing, paying bills, collects the money

Question 6

legacy of management

Answer 6

1. managers influence all phases of modern organization
2. our society could not exist as it does today without the work of managers to guide its orgs

Question 7

role of management

Answer 7

1. guide orgs toward goal accomplishment
2. combine and use org resources to ensure orgs achieve their purpose
3. encourage ind. activities are focused on reaching organizational goals
4. focus on activities or other factors that may get in the way of goal achievement

Question 8

defining management

Answer 8

process or series of related activities which concentrates on reaching org goals by way of working with and through people and other org resources

Question 9

managerial process: mangement functions

Answer 9

planning, organizing, influencing, controlling

Question 10

planning function

Answer 10

• setting org goals
• identifying actions to achieve goals

Question 11

organizing function

Answer 11

• determining tasks and groupings of work
• assigning tasks to indv. in the org

Question 12

influencing function

Answer 12

• working with people in the org
• guiding the activities of org members in appropriate directions

Question 13

controlling function

Answer 13

-monitoring and measuring org performance
-determine if org should be modified to meet pre-established standards

Question 14

management process: org resources

Answer 14

-four functions are interrelated
-performance of one function depends on performance of another
-managers use these activities to assist in achieving org goals

Question 15

types of org resources

Answer 15

human, monetary, raw materials, capital

Question 16

Managerial Effectiveness

Answer 16

The degree to which an organization accomplishes its goals

Question 17

Managerial Efficiency

Answer 17

The degree to which an organization uses its resources wisely

Question 18

Universality of Management

Answer 18

principle and functions of management are universal

Question 19

Management Skill

Answer 19

Ability to carry out process of reaching organizational goals by working with and through people and other organizational resources

Question 20

Companies focus on developing managerial skills to…

Answer 20

enhance the manager’s and organization’s abilities to
achieve goals
-Employee and self development and training
-Adopt a view of being a life-long learner (Kaizen)

Question 21

As a manager moves from the supervisory to the top-
management level…

Answer 21

conceptual skills become more important than technical skills, but human skills remain equally important

Question 22

types of management activities

Answer 22

task-related, people-related, change-related,

Question 23

task-related activities

Answer 23

Efforts aimed at carrying out critical management-related duties/tasks/functions ex: short-term planning, clarifying objectives of jobs in the organization, and monitoring operations and performance

Question 24

people-related activities

Answer 24

Efforts aimed at managing people in the organization ex: providing support and encouragement to others, providing recognition for achievements and contributions,

Question 25

change-related activities

Answer 25

Efforts aimed at modifying organizational components,
to respond to the market, or improve efficiency (change can be both reactive and proactive) ex: monitoring the organization’s external environment, proposing new strategies and visions, encouraging innovative thinking

Question 26

management employability skills

Answer 26

A persons’ ability to gain and maintain a career as a manager

Question 27

six skill related to employability

Answer 27

communication, critical thinking, creativity, collaboration, personal ethics, adaptability, socially responsible

Question 28

career

Answer 28

Sequence of work-related positions
occupied by a person over a period of their lifetime
-Careers are cumulative
-Management positions at one level are stepping
stones to management positions in a higher level

Question 29

management positions have increased from

Answer 29

10 to 18 percent since the 50s

Question 30

technical skills

Answer 30

involve the ability to apply specialized knowledge and expertise to work-related techniques and procedures.

Question 31

human skills

Answer 31

working with attitudes and communication, individual and group interests—in short, working with people.

Question 32

conceptual skills

Answer 32

involve the ability to see the organization as a whole.

Question 33

career stages

Answer 33

exploration, establishment, maintenance, decline

Question 34

exploration stage

Answer 34

occurs at the beginning of a career and is characterized by self-analysis and the exploration of different types of available jobs

Question 35

establishment stage

Answer 35

Employment sought during this stage is guided by what was learned during the exploration stage

Question 36

maintenance stage

Answer 36

individuals who are 45 to 65 years old show either increased performance (career growth), stabilized performance (career maintenance), or decreased performance (career stagnation).

Question 37

decline stage

Answer 37

close to retirement, semi-retired, or fully retired.

Question 38

in a career you want to be

Answer 38

proactive not reactive

Question 39

in the future women will

Answer 39

have a higher advantage than men in management