chapter 19 Flashcards
Control Function
Ensuring an event, or output, occurs as it was planned to occur
Siamese Twins of Management
Planning and Controlling Functions
controlling process
measure process, compare performance to standards, take corrective action
power
-the extent to which an individual is able to influence others so they respond to orders
- the greater the ability to influence the more power the individual is said to have
Total Power
Manager’s power is a combination of positional and personal power
positional power
Derived from the organizational position manager holds
personal power
Derived from manager’s relationship with others
successful control
-Specific organizational activities being focused on
-Different kinds of organizational goals
-Timely corrective action
-Communication and understanding of the control process
data
type of facts or stat
info
– Details about project/set of conclusions derived from data analysis
– Set of conclusions from analysis of data
–Heavily influences decision-making
value
define by the amount of benefit an org can get from the use of info; greater benefit = greater value
Information Appropriateness
How relevant is it to the decision process; the more relevant, the more value the information provides
Information Quality
How close does it represent the reality of the topic
Information Timeliness
Recent/real-time information that speaks to a current issue
Information Quantity
More good information leads to more informed decisions
Operational Control Decisions
Ensures that specific tasks are carried out effectively and efficiently
Management Control Decisions
Relates to obtaining and using resources to reach objectives
Strategic Planning Decisions
Relates to determining organizational objectives and actions to achieve those objectives
Data Contamination
Inaccurate data gathering that makes the data less representative of reality
info systems
Network of applications/programs, providing managers with continual access to valuable and vital information
Technology
Equipment/processes used in the performance of work
info tech (IT)
Technology focused on the use of information in the performance of work
advantage of outsourcing IS
lower costs of labor
disadvantage of outsourcing IS
Integrating domestic and nondomestic workforces; managing multiple languages, defining global work expectation
