Chapter Four: The Encourage, Restatement, and Paraphrase Flashcards
What are encourages?
Encourages are small indicators that you are listening to the person.
What do encourages do?
They help clients talk and share more detail, show that you are interested, and help to gather more information or understand the clients perspective.
What are nonverbal encourages?
Eye contact, natural smile, head nods, open gestures, and even silence.
What are verbal encourages?
Brief utterances like “Oh?” “and?” They are also repetition of one or two key words or a simple restatement of the clients exact words.
What do verbal encourages do?
They help the client move further or more in depth.
What is a restatement?
Select words that represent client’s key ideas and are repeated back exactly. Usually a bit longer than encourages.
What does the restatement do?
It helps the client elaborate on key words in more detail and helps obtain more information and opinions.
What is response latency time?
The number of seconds the counsellor waits before making a response.
Why is silence and response latency time good?
Allows time for the counsellor and client to reflect and process.
Why should you use a questioning tone of voice when using a restatement?
To encourage the client to expand on what they just said.
What is a paraphrase?
When you use the clients name or “you” pronoun, key words, and capture the essence of what the client said in a condensed form.
What do paraphrases do?
It helps the client gain clarity of their issues and shows that you are able to give back to the client what they are saying. They can also help clients move on to other issues.
What are checkouts?
It is a closed question after a paraphrase.
What do checkouts do?
It verifies how accurate your paraphrase was.
Why do we want to hold back ideas and interpretations while listening?
They can influence or lead the clients story.
