Chapter 9: Understanding Organizational Culture (not done)

Question 1

what does organizational culture pertain to?

Answer 1

how and why things are done in the workplace and the rules that guide them

Question 2

what is interrelated with organizational culture?

Answer 2

communication practices, emotional intelligence, and behavior

Question 3

what does organizational culture impact?

Answer 3

patient safety, workplace morale, and patient experience

Question 4

what is demonstrated in an ideal organizational culture?

Answer 4

• Open, honest, and respectful exchange of ideas
• Requests for and offering of help
• Timely and compassionate response to patient needs and requests
• The setting of limits and honoring of others’ boundaries
• An exchange of constructive feedback
• Ownership of mistakes and willingness to teach or learn