Chapter 6: Patient Experience

Question 1

patient experience

Answer 1

“the sum of all interactions …that influence patient perceptions across the continuum of care” (The Beryl Institute, n.d., para. 1)

Question 2

major aspect of patient experience

Answer 2

patient empowerment

Question 3

communicating for optimal patient experience includes:

Answer 3

• listening respectfully to patients
• validating what patients say and showing empathy
• asking questions honor and encourage participation
• inviting patients to ask questions

Question 4

therapeutic relationships

Answer 4

“a professional, interpersonal alliance in which the nurse and client join together for a defined period to achieve health-related treatment goals” (Arnold & Boggs, 2011, p. 83)

Question 5

what must nurses develop for the purpose of of developing therapeutic relationships?

Answer 5

good judgement about what is appropriate sharing of information

Question 6

what results in nurses having more power in the relationship with patient?

Answer 6

dependency and vulnerability on the side of the patient

Question 7

which communication approach is consistent with developing therapeutic relationships and why?

Answer 7

behavioral communication; ensures respectful uses of power

Question 8

therapeutic communication

Answer 8

help patients reach their health-related goals through the application of assertiveness and listening skills

Question 9

effective therapeutic communication includes:

Answer 9

awareness of language appropriateness for age, culture, education, and personal fpreference

Question 10

psychodynamic nursing

Answer 10

Being able to understand one’s own behavior, to help others identify felt difficulties, and to apply principles of human relations to the problems that arise at all levels of experience.

Question 11

who developed psychodynamic nursing

Answer 11

Hildegard Peplau