Chapter 1: Communication and Behavior

Question 1

Why is communication a critical component of nursing?

Answer 1

necessary to assess, plan, implement, and document care

Question 2

What approach to communication is the most effective?

Answer 2

A behavioral approach, although it is surprisingly complex.

Question 3

Nurses who practice effective communication:

Answer 3

provide safe care under stress, engage in conflict and learn other viewpoints, set and respect limits, bring positive energy, honor own well-being while advocating for patients

Question 4

Models of Communication

Answer 4

linear, transactional, transformational

Question 5

communication styles

Answer 5

assertive, aggressive, passive, passive-aggressive

Question 6

assertive communication

Answer 6

I care about myself. I care about you. I win-you win.

Question 7

aggressive communication

Answer 7

I care about myself. I don’t care about you. I win-you lose.

Question 8

passive communication

Answer 8

I don’t care about myself. I care about you. I lose-you win.

Question 9

passive-aggressive communication

Answer 9

I don’t care about myself. I don’t care about you. I lose-you lose.

Question 10

passive communicator qualities

Answer 10

believe their own opinions, values and needs are less than; apologize frequently; give up or let others occupy their personal space

Question 11

passive-aggressive communicator qualities

Answer 11

believe their needs are just as valuable of more valuable than others’; gossip about others behind their back; sabotage or resist change

Question 12

aggressive communicator qualities

Answer 12

believe their own needs are greater than those of others’; dominate group discussions, use verbal/nonverbal communication to humiliate, judge, or disrespect others; ignore or discount others’ perspectives

Question 13

assertive communicator qualities

Answer 13

recognize needs of themselves and others; respect perspectives even when disagreeing; respect personal space of self and others; use respectful communication

Question 14

most respectful and professional communication style

Answer 14

assertive communication; requires significant commitment to develop