Chapter 2: Emotional Intelligence Flashcards
emotional intelligence definition
awareness, processing, and management of the vast variety of feelings that humans experience
why is developing the emotional self important?
it is integral to developing respectful listening skills and assertiveness
how does emotional intelligence prepare nurses for practice?
they understand the impact of emotions on themselves and others
models of emotional intelligence
ability-based model, personality-based model, mixed model
ability-based model: four abilities
identify emotions of self and others, use emotions to facilitate reasoning, understand emotions in self and others, manage emotions in self and emotional situations
personality-based model: 5 contructs
intrapersonal, interpersonal, stress management, adaptability, general mood
mixed-model
combines ability with personality traits through personal and social competencies
aspects of personal competence
self-awareness, self-regulation, motivation
self-awareness
understanding one’s feelings at any given
moment and being in touch with past and present
experiences contributing to that emotional state
self-regulation
how a person responds to various
situations and requires ownership of several elements
motivation
the driving force of human behavior to fulfill
unmet needs and desires
aspects of social competence
empathy and social skills
empathy
the ability to understand another person’s
circumstances, point of view, thoughts, and feelings
social skills
the ability of a person to observe the
environment around him or her and to use what is learned to influence communication and collaboration
