Chapter 9: Project Quality Management Flashcards
Defined as design intent, a category assigned to deliverables having the same functional use, but different technical characteristics.
Grade
Quality should always be _____, but grade can be ________ or ________.
High, Low or High
This is a practice in which a product- based company should have very low or no inventory in order maintain the latest products, ensure higher qualit inventory and lower overall inventory cost.
Just In Time
Popularized by W. Edwards Deming, this theory advocates that business processes should be scrutinized and measured to detect sources of variation that cause products to deviate from customer requirements.
Plan-Do-Check-Act
This theory is about making small changes to improve a product or service in order to prevent the product from becoming obsolete and outdated.
Continuous Improvement (AKA Kaizen)
This theory popularized by W. Edwards Deming states that all employees of an organization are responsible for the quality of their products and services.
Total Quality Management (TCM)
The ultimate test of quality determined by meeting customer expectations by collecting, understanding and managing the project requirements.
Customer Satisfaction
A quality theory that is based on the idea that preventing defects is more cost effective that fixing defects.
Prevention over Inspection
A quality theory that looks to improve the processes that we follow to reduce defects based on standard deviation and the bell curve.
Six Sigma
A term used in probability that means one event cannot affect another event.
Statistical Independence
A term that means that two events can’t happen at the same time.
Mutual Exclusivity
A quality measurement method that consists of observing the presence (or absence) of some characteristics (attributes). Always a binary, there is no middle ground.
Attribute Sampling
A quality measurement method that consists of how well something meets requirements. It can be Great, Very Good, Good, Bad, Very Bad, Unacceptable, etc.
Variable Sampling
The process where you will identify the quality requirements and/or satndards for the project and then document how the project will meet the, .
Plan Quality Management
A data gathering technique that involves comparing your quality requirements to another project’s quality requirements.
Benchmarking
A data analysis technique that measures the benefits of meeting quality requirements.
Cost-Benefit Analysis
A data analysis technique that measure the amount that will be spent to ensure quality requirements are met.
Cost of Quality
All costs associated with meeting the quality requirements.
Cost of Conformance
All costs associated with quality defects and failures
Cost of Nonconformance
A decision making technique that involves making a table and listing different criteria that can be used to select the right quality standards.
Multi-Criteria Decision Analysis
A data representation method that is used to organize a company’s data.
Logical Data Model
A data representation diagram that shows the relationship between two or more groups.
Matrix Diagram
A data representation technique used to informally visually organize data by drawing a circle around the main topic branching out to subtopics.
Mind Mapping
A data representation tool that is a graphical representation of a process.
Flowchart
