Chapter 10: Project Resource Management

Question 1

True or False: The project manager should be influencing the project team, including managing the environment, communications and cultural issues.

Answer 1

True

Question 2

The process of identifying who will be doing which project role and their responsibilities, reporting and creating the resource management plan.

Answer 2

Plan Resource Management

Question 3

A data representation chart that show the reporting relationships on a project.

Answer 3

Hierarchical-Type Charts

Question 4

A data representation chart that shows the resources assigned to work packages.

Answer 4

Responsibility Assignment Matrix (RAM)

Question 5

A resource assignment matrix that shows who is responsible, accountable, consulted on and should be informed of each project type.

Answer 5

RACI Chart

Question 6

A document that shows roles and responsibilities in written format.

Answer 6

Text Oriented Format

Question 7

The plan used to manage physical and staff resources.

Answer 7

Resource Management Plan

Question 8

A document that outlines the acceptable behavior within the project team.

Answer 8

Team Charter

Question 9

A process that determines which resources are needed to accomplish each activity.

Answer 9

Estimate Activity Resources

Question 10

A decision making tool for selecting team members for a project based on criteria such as communication capabilities, location, availability, cost, experience and education.

Answer 10

Decision Making

Question 11

The process of getting the staff and physical resources required to build the deliverables.

Answer 11

Acquire Resources

Question 12

The process in which the project manager brings the team together and ensures they function as one.

Answer 12

Develop Team

Question 13

A team development model that includes the five stages that a team goes through.

Answer 13

Tuckman’s Ladder

Question 14

What are the five stages of Tuckman’s Ladder?

Answer 14

Forming, Storming, Norming, Performing, Adjourning

Question 15

The technique of bringing all of the team together in one space.

Answer 15

Colocation (AKA Tight Matrix or War Room)

Question 16

The theory that shows te human needs required for motivation.

Answer 16

Maslow’s Hierarchy of Needs

Question 17

The theory that postulates that people do not like to work and will avoid responsibility.

Answer 17

MacGregor’s Theory X

Question 18

The theory that postulates that people like to work and are willing to get the job done.

Answer 18

MacGregor’s Theory Y

Question 19

The theory concerned with increasing employee loyalty to an organization by emphasizing employee well-being inside and outside of work.

Answer 19

Theory Z

Question 20

The theory that states that in order for employees to be motivated they need to have three things in place: Achievement, Power and Affiliation

Answer 20

David McClelland’s Theory of Needs (AKA Achievement Theory or Three Needs Theory)

Question 21

The theory that states that for people to be motivated that hygiene (job security, salary, work conditions, etc) and motivation (achievement, responsibility, opportunity, etc. ) factors are important.

Answer 21

Herzberg’s Theory

Question 22

The theory that states that people will perform in accordance with the benefits they receive.

Answer 22

Expectancy Theory

Question 23

The process of managing the project team as the project is progressing.

Answer 23

Manage Team

Question 24

What is the problem solving technique used for the exam?

Answer 24

Define the cause, Analyze the problem, Identify the solution, Implement the solution, Review the solution and Confirm the solution solved the problem

Question 25

The ability to understand and manage your personal emotions and those of the individuals around you.

Answer 25

Emotional Intelligence (EI)

Question 26

What are the five elements of emotional intelligence?

Answer 26

Self-Awareness, Self-Regulation, Motivation, Empathy, Social Skills

Question 27

The process that monitors whether the physical resources on the project are being managed correctly as the project progresses.

Answer 27

Control Resources

Question 28

What are the seven steps of the Drexler/Sibbet Team Building Model?

Answer 28

Orientation, Trust Building, Goal Clarification, Commitment, Implementation, High Performance, Renewal

Question 29

What are the 5 components of the OSCAR coaching model?

Answer 29

Outcome, Situation, Choices/Consequences, Action, Review