Brainscape's Knowledge GenomeTM

Browse over 1 million classes created by top students, professors, publishers, and experts.


See full index

Fire Officer > Chapter 9: evaluation and discipline > Flashcards

Chapter 9: evaluation and discipline Flashcards

1
Q

supervision of ff’s requires?

A

regular evaluations

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
2
Q

positive discipline?

A

helps employees recognize problems

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
3
Q

negative discipline?

A

punishment

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
4
Q

discipline should be?

A

progressive, moving positive to negative, minor to major

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
5
Q

positive discipline should start with?

A

verbal counseling

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
6
Q

ultimate level of negative discipline?

A

dismissal

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
7
Q

formal written documentation of ff’s performance?

A

annual performance evaluation

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
8
Q

who is responsible for evaluating each ff during probation?

A

fire officer

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
9
Q

4 areas of probationary ff’s progress?

A

competency as apparatus operator/progress on job specific info/progress in learning zone/performance (reports/dutys)

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
10
Q

performance evaluation should be?

A

continual

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
11
Q

when is feedback most effective?

A

as soon as possible after action or incident

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
12
Q

when should unsafe conditions be corrected?

A

as soon as they are noticed

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
13
Q

moral, mental, physical state in which all ranks respond to will of leader?

A

discipline

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
14
Q

discipline dived into 2 sides?

A

positive/negative

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
15
Q

encouraging and reinforcing appropriate behavior/desirable performance?

A

positive discipline

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
16
Q

punishing inappropriate behavior/unacceptable performance?

A

negative discipline

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
17
Q

which discipline should be used first?

A

positive

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
18
Q

key to positive discipline?

A

convince parties they want to do better and they are capable

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
19
Q

starting point for positive discipline?

A

establish expectations for behavior/performance

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
20
Q

guidance to correct problems is needed because?

A

task or skill was never learned

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
21
Q

example of fire officer setting stage for positive discipline?

A

“walking the talk”

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
22
Q

most effective strategy of positive discipline?

A

empowerment

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
23
Q

empowerment component to help ff’s learn about fd and local govt?

A

“local govt 101”

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
24
Q

example of another component?

A

“success 102”

25
Q

first level of negative discipline considered informal?

A

oral reprimand/warning/admonishment

26
Q

stays w/ fire officer and does not become part of employees official record?

A

informal

27
Q

some departments require____ of oral reprimand which provides employee space to respond?

A

informal written reprimand

28
Q

employees work record should be secured where?

A

secured central repository

29
Q

official documents of empowerment should include?

A

hiring packet/tax withholding/personnel actions/evaluation reports/grievances/formal discipline

30
Q

examples of documents that may be at second personnel file not required to be at secured central?

A

letters of recommendation/work hx/certifications

31
Q

nfpa standard for fire officer 2, issues formal evaluations and discipline?

A

nfpa 1021

32
Q

every ff who has completed probation should have?

A

annual written evaluation

33
Q

annual evaluations become?

A

formal part of employees work hx

34
Q

how many steps in annual evaluation?

A

4

35
Q

step 1 in annual evaluation?

A

fill out standardized evaluation form

36
Q

step 2 in annual review?

A

employee allowed to review and comment on evaluation

37
Q

step 3 in annual review?

A

face to face feedback

38
Q

step 4 in annual review?

A

establish goals for next evaluation

39
Q

where does officer maintain list of ff’s activities and performance?

A

performance log

40
Q

sophisticated document listing assets and liabilities?

A

t account

41
Q

plan w/ specific time span for specific evaluation?

A

work improvement plan

42
Q

example of hr requirements for improvement plan?

A

in writing stating deficiencies/reviewed by senior officer/end of time period rating/consequences if goals not met

43
Q

evaluation errors?

A

leniency/severity/personal bias (race religion gender)/central tendency (“ok in all areas”)/frame of reference (personal ideals)

44
Q

fire officer concentrates on only one aspect of ff’s performance?

A

halo and horn effect

45
Q

when fire officer compares performance of one subordinate against another?

A

contrast effect

46
Q

moves from mild to more severe punishment if problem is not corrected?

A

progressive negative discipline

47
Q

steps in progressive negative discipline?

A

counsel/verbally reprimand/written reprimand/suspend ff/terminate ff

48
Q

official negative supervisory action at lowest level?

A

formal written reprimand

49
Q

negative discipline that removes ff from performing duties?

A

suspension

50
Q

suspension places ff on?

A

leave without pay

51
Q

work assignment that places ff away from public?

A

restrictive duty

52
Q

dept has determined employee unsuitable for continued employment?

A

termination

53
Q

examples of alternative disciplinary actions?

A

extension of probation/involuntary transfer/establish special evaluation/financial restriction/loss of leave/demotion

54
Q

must be conducted before discipline can be invoked?

A

predisciplinary conference

55
Q

process come from result of?

A

loudermill hearing/1985

56
Q

designed to deal with issues such as substance abuse, health issues, maritol problems?

A

employee assistance program (eap)

57
Q

some considerations for eap?

A

child, elderly issues/family crisis/substance abuse or alcoholism/second job or financial issues/psychological issues.

58
Q

for eap to be successful fire officer must?

A

recognize stress in employee

Fire Officer (10 decks)

Brainscape helps you reach your goals faster, through stronger study habits.
© 2024 Bold Learning Solutions. Terms and Conditions