Chapter 9: evaluation and discipline

Question 1

supervision of ff’s requires?

Answer 1

regular evaluations

Question 2

positive discipline?

Answer 2

helps employees recognize problems

Question 3

negative discipline?

Answer 3

punishment

Question 4

discipline should be?

Answer 4

progressive, moving positive to negative, minor to major

Question 5

positive discipline should start with?

Answer 5

verbal counseling

Question 6

ultimate level of negative discipline?

Answer 6

dismissal

Question 7

formal written documentation of ff’s performance?

Answer 7

annual performance evaluation

Question 8

who is responsible for evaluating each ff during probation?

Answer 8

fire officer

Question 9

4 areas of probationary ff’s progress?

Answer 9

competency as apparatus operator/progress on job specific info/progress in learning zone/performance (reports/dutys)

Question 10

performance evaluation should be?

Answer 10

continual

Question 11

when is feedback most effective?

Answer 11

as soon as possible after action or incident

Question 12

when should unsafe conditions be corrected?

Answer 12

as soon as they are noticed

Question 13

moral, mental, physical state in which all ranks respond to will of leader?

Answer 13

discipline

Question 14

discipline dived into 2 sides?

Answer 14

positive/negative

Question 15

encouraging and reinforcing appropriate behavior/desirable performance?

Answer 15

positive discipline

Question 16

punishing inappropriate behavior/unacceptable performance?

Answer 16

negative discipline

Question 17

which discipline should be used first?

Answer 17

positive

Question 18

key to positive discipline?

Answer 18

convince parties they want to do better and they are capable

Question 19

starting point for positive discipline?

Answer 19

establish expectations for behavior/performance

Question 20

guidance to correct problems is needed because?

Answer 20

task or skill was never learned

Question 21

example of fire officer setting stage for positive discipline?

Answer 21

“walking the talk”

Question 22

most effective strategy of positive discipline?

Answer 22

empowerment

Question 23

empowerment component to help ff’s learn about fd and local govt?

Answer 23

“local govt 101”

Question 24

example of another component?

Answer 24

“success 102”

Question 25

first level of negative discipline considered informal?

Answer 25

oral reprimand/warning/admonishment

Question 26

stays w/ fire officer and does not become part of employees official record?

Answer 26

informal

Question 27

some departments require____ of oral reprimand which provides employee space to respond?

Answer 27

informal written reprimand

Question 28

employees work record should be secured where?

Answer 28

secured central repository

Question 29

official documents of empowerment should include?

Answer 29

hiring packet/tax withholding/personnel actions/evaluation reports/grievances/formal discipline

Question 30

examples of documents that may be at second personnel file not required to be at secured central?

Answer 30

letters of recommendation/work hx/certifications

Question 31

nfpa standard for fire officer 2, issues formal evaluations and discipline?

Answer 31

nfpa 1021

Question 32

every ff who has completed probation should have?

Answer 32

annual written evaluation

Question 33

annual evaluations become?

Answer 33

formal part of employees work hx

Question 34

how many steps in annual evaluation?

Answer 34

4

Question 35

step 1 in annual evaluation?

Answer 35

fill out standardized evaluation form

Question 36

step 2 in annual review?

Answer 36

employee allowed to review and comment on evaluation

Question 37

step 3 in annual review?

Answer 37

face to face feedback

Question 38

step 4 in annual review?

Answer 38

establish goals for next evaluation

Question 39

where does officer maintain list of ff's activities and performance?

Answer 39

performance log

Question 40

sophisticated document listing assets and liabilities?

Answer 40

t account

Question 41

plan w/ specific time span for specific evaluation?

Answer 41

work improvement plan

Question 42

example of hr requirements for improvement plan?

Answer 42

in writing stating deficiencies/reviewed by senior officer/end of time period rating/consequences if goals not met

Question 43

evaluation errors?

Answer 43

leniency/severity/personal bias (race religion gender)/central tendency ("ok in all areas")/frame of reference (personal ideals)

Question 44

fire officer concentrates on only one aspect of ff's performance?

Answer 44

halo and horn effect

Question 45

when fire officer compares performance of one subordinate against another?

Answer 45

contrast effect

Question 46

moves from mild to more severe punishment if problem is not corrected?

Answer 46

progressive negative discipline

Question 47

steps in progressive negative discipline?

Answer 47

counsel/verbally reprimand/written reprimand/suspend ff/terminate ff

Question 48

official negative supervisory action at lowest level?

Answer 48

formal written reprimand

Question 49

negative discipline that removes ff from performing duties?

Answer 49

suspension

Question 50

suspension places ff on?

Answer 50

leave without pay

Question 51

work assignment that places ff away from public?

Answer 51

restrictive duty

Question 52

dept has determined employee unsuitable for continued employment?

Answer 52

termination

Question 53

examples of alternative disciplinary actions?

Answer 53

extension of probation/involuntary transfer/establish special evaluation/financial restriction/loss of leave/demotion

Question 54

must be conducted before discipline can be invoked?

Answer 54

predisciplinary conference

Question 55

process come from result of?

Answer 55

loudermill hearing/1985

Question 56

designed to deal with issues such as substance abuse, health issues, maritol problems?

Answer 56

employee assistance program (eap)

Question 57

some considerations for eap?

Answer 57

child, elderly issues/family crisis/substance abuse or alcoholism/second job or financial issues/psychological issues.

Question 58

for eap to be successful fire officer must?

Answer 58

recognize stress in employee