Chapter 4: Fire officer communications

Question 1

what does bugle represent?

Answer 1

fire officers speaking trumpet

Question 2

communication cycle?

Answer 2

message/sender/medium/reciever/feedback

Question 3

what does message represent?

Answer 3

text of communication

Question 4

__ is the entity sending the message?

Answer 4

sender

Question 5

_____ is responsible for receiver understanding the message?

Answer 5

sender

Question 6

method used to convey info from sender to receiver?

Answer 6

medium

Question 7

examples of medium?

Answer 7

written words/pictures/symbols and gestures

Question 8

guideline of medium?

Answer 8

praise in public/counsel and discipline in private

Question 9

_____ responsibility to capture and interperts info?

Answer 9

receiver

Question 10

completes the communication cycle?

Answer 10

feedback

Question 11

the ability to listen becomes more important as?

Answer 11

you advance through the organization.

Question 12

continually changing utilization of digital communications in which users create online communities to share info, ideas, personal messages, videos, pictures and other content?

Answer 12

social media

Question 13

active listening should have?

Answer 13

eye contact/alert posture/verbal engagement

Question 14

good method to keep conversation on topic?

Answer 14

direct questioning

Question 15

useful for deescalating spread of inaccurate info?

Answer 15

rumor control

Question 16

3 areas fire officer needs to keep chief officer informed of?

Answer 16

progress towards performance goals/matters that may cause controversy/ attitudes and moral

Question 17

organizations informal communications system?

Answer 17

grapevine

Question 18

_____ physical or sociological condition interferes w/ message?

Answer 18

environmental noise

Question 19

who should be gatekeeper for info exchange via radio?

Answer 19

incident commander

Question 20

keys for emergency communications?

Answer 20

be direct/speak clearly/normal tone of voice/microphone 2 inches from mouth/allow time for repeater/ plain english/common terms/avoid noise sources

Question 21

detailed account of fire company activities as related to incident or accident?

Answer 21

chronological statement of events

Question 22

mental process of pertinent details?

Answer 22

size up

Question 23

used for standard method of transmission?

Answer 23

communications order model

Question 24

types of reports?

Answer 24

verbal/written

Question 25

can stands for?

Answer 25

condition/actions/needs

Question 26

company officers should maintain?

Answer 26

company journal or log book

Question 27

required for every emergency response?

Answer 27

incident report

Question 28

national database managed by us fire administration?

Answer 28

nfirs

Question 29

nfirs stands for?

Answer 29

national fire incident reporting system

Question 30

narrative description of report?

Answer 30

expanded incident report narrative

Question 31

required by states workers compensation agencies when employee injured?

Answer 31

supervisor report

Question 32

how long to file injury report?

Answer 32

24 to 72 hours

Question 33

forms of communication?

Answer 33

formal/informal

Question 34

written organizational directives that establish or prescribe specific operational or administrative methods to be followed routinely for performance or designated operations or actions?

Answer 34

sops (standard operating procedures)

Question 35

official fd document?

Answer 35

formal communication

Question 36

written directives to identify desired goal and describe the general path to accomplish the goal including critical tasks or cautions?

Answer 36

sogs (standard operating guidelines)

Question 37

adress specific subject, policy, condition, situation?

Answer 37

general orders

Question 38

written question asked by opposing legal party's?

Answer 38

interrogatory

Question 39

document suggest a particular action or decision?

Answer 39

recommendation report

Question 40

niosh?

Answer 40

national institute for occupational safety and health

Question 41

4 parts of written report?

Answer 41

get their attention/interest statement/details/action

Question 42

hipaa?

Answer 42

health insurance portability and accountability act

Question 43

talking on a cellphone w/ poor reception is a ex: of?

Answer 43

physical noise