Chapter 7: leading the fire company

Question 1

who described leadership?

Answer 1

gary yukl

Question 2

leadership is defined as?

Answer 2

person influences others to understand and agree about what needs to be done and how to do it and process of facilitating individual and collective efforts to accomplish shared objectives.

Question 3

objectives of being a leader?

Answer 3

lead, not just being a boss

Question 4

leaders can only be effective if others are willing to follow is defined as?

Answer 4

followership

Question 5

fire officer should be both?

Answer 5

leader and follower

Question 6

steps to making a decision?

Answer 6

clear your mind/list options/weigh outcomes/make choice/evaluate decision

Question 7

three leadership styles?

Answer 7

autocratic/democratic/laissez faire

Question 8

this style defined as iron hand approach used to maintain high personal control of group?

Answer 8

autocratic

Question 9

2 situations autocratic approach is beneficial?

Answer 9

high risk, emergency scene activity/immediate corrective supervisory activity

Question 10

approach that uses resourcefulness of group?

Answer 10

democratic

Question 11

which approach works for difficult, complex or unusual emergency situation?

Answer 11

democratic

Question 12

which approach allows free rein which moves decision making from officer to individual ff’s?

Answer 12

laissez faire

Question 13

laissez faire is a good approach when?

Answer 13

working w/ experienced ff’s and handling routine duties that pose little personal hazard

Question 14

capacity for one party to influence another?

Answer 14

power

Question 15

first works of mgt. power?

Answer 15

“the prince” published in 1532

Question 16

french and ravens 1959 study?

Answer 16

studies of social power

Question 17

persons response?

Answer 17

target persons

Question 18

person making request?

Answer 18

agent

Question 19

target believes agent has right to request and agent obligated to comply?

Answer 19

legitimate power

Question 20

target complies to obtain awards?

Answer 20

reward power

Question 21

target complies due to belief agent has special knowledge

Answer 21

expert power

Question 22

target complies due to admiration or identification w/ agent and seeks approval?

Answer 22

referent power

Question 23

target complies to avoid punishment?

Answer 23

coercive power

Question 24

gary yulick revised raven and frenches taxonomy to define 2 types of power which are?

Answer 24

personal power/positional power

Question 25

control over information?

Answer 25

information power

Question 26

control over physical environment, technology or organizational work. based on perceptions of opportunities and constraints.

Answer 26

ecological power

Question 27

french and raven describe types of power in their 1959 "studies of social power" as the result of?

Answer 27

"target persons" response from "agent" making request

Question 28

types of power raven and french described? (RRELiC)

Answer 28

reward/referent/expert/legitimate/coercive

Question 29

50 years ago this type of leadership was used in the fire service?

Answer 29

autocratic

Question 30

fire officers primary responsibility is to?

Answer 30

team of ff's under his direct supervision

Question 31

fire officer has 2 choices for dept.'s w/ limited or no sop's?

Answer 31

pre-assigning tasks.assigning them as needed

Question 32

examples of critical events that require immediate autocratic action?

Answer 32

evacuate a building/ff mayday

Question 33

who is responsible for accounting for ff's under his supervision?

Answer 33

fire officer

Question 34

first arriving company at incidents needs to describe conditions concisely to?

Answer 34

dispatch center

Question 35

general rules for non-emergency activities?

Answer 35

do not compromise ability to respond to emergencies/do not jeopardize public trust

Question 36

best known motivational theory?

Answer 36

reinforcement theory

Question 37

reinforcement theory suggests?

Answer 37

behavior is function of its own consequences

Question 38

4 types of reinforcers?

Answer 38

positive/negative/extinction (ignoring bad behavior)/punishment

Question 39

increase likelihood of good behavior?

Answer 39

positive and negative reinforcement

Question 40

decreases likelihood of bad behavior?

Answer 40

extinction/punishment

Question 41

who created hygiene theory?

Answer 41

fredrick herzberg/1968

Question 42

name of fredrick herzberg harvard business review article?

Answer 42

"one more time, how do you motivate employees"

Question 43

2 parts of hygiene theory?

Answer 43

hygiene factors/motivation factors

Question 44

examples of hygiene motivators?

Answer 44

pay and work conditions

Question 45

examples of motivation factors?

Answer 45

recognition/achievement/responsibility/advancement

Question 46

equity theory defines as?

Answer 46

comparing outcome of input compared to others

Question 47

premise that people act in manner they believe will lead to oitcome they value?

Answer 47

expectant theory