Brainscape's Knowledge GenomeTM

Browse over 1 million classes created by top students, professors, publishers, and experts.


See full index

Fire Officer > Chapter 6: understanding people, management and concepts > Flashcards

Chapter 6: understanding people, management and concepts Flashcards

1
Q

start of management century?

A

1886/yale lock manufacturers/henry r towne

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
2
Q

fire officers greatest challenge?

A

managing people

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
3
Q

when did concept of management emerge?

A

industrial revolution

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
4
Q

2 human resource/management concepts?

A

scientific management/humanistic management

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
5
Q

who stated it took several hundred years for management skills to develop in industrial revolution?

A

adam smith

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
6
Q

when did new york city develop metro fd?

A

1865

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
7
Q

who developed basic elements of scientific management?

A

fredrick winslow taylor

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
8
Q

year taylor published “principles of scientific management”

A

1911

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
9
Q

experiments taylor conducted for optimal job performance?

A

time studies

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
10
Q

four principals of scientific management?

A

replace “rule of thumb”/divide work equally between mgt/worker/scientifically select/train/develop each worker/cooperate to make sure scientific methods are being used.

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
11
Q

example of scientific management implemented?

A

henry fords model t

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
12
Q

humanistic management focus on?

A

workers/working conditions

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
13
Q

humanistic management school started?

A

george elton mayo/1924-1933

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
14
Q

site of experiments?

A

western electrics hawthorne work plants

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
15
Q

above experiments netted what term?

A

hawthorne effect

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
16
Q

who continued humanistic management studies?

A

douglas mcgregeor/abraham maslow

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
17
Q

who established x and y theory?

A

douglas mcgregor

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
18
Q

name of mcgregors 1960 publication?

A

human side of enterprise

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
19
Q

workers with_____ are more likely to be motivated in their jobs?

A

autonomy

20
Q

theory x states?

A

workers do not like work

21
Q

theory y states?

A

workers do like work and need to be encouraged not controlled.

22
Q

3 situations fire officermust use theory x?

A

operating a fire or high risk incident/workplace conflict/involuntary work performance meeting

23
Q

abraham maslow created?

A

hierarchy of needs.

24
Q

levels of maslows hierarchy of needs?

A

physiological/safety/social/esteem/self actualization

25
Q

in 1960’s who hired blake mouton to conduct study to increase leadership effectiveness?

A

exxon

26
Q

the concept was adopted by fire service as?

A

crew resource management

27
Q

research of blake/mouton called?

A

grid theory

28
Q

grid theory believes decision made driven by peoples?

A

values/attitudes/beliefs

29
Q

blake and moutons five behavioral models?

A

indifferent: evade/elude
conditioning: direct/dominate
accommodating: yield and comply
status quo: balance and compromise
sound: contribute and commit

30
Q

key word for indifferent?

A

neuteral

31
Q

high concern for results/low concern for others?

A

controlling

32
Q

high concern for others/low concern for results?

A

accomodating

33
Q

main weakness in accommodating behavior?

A

avoiding issues/focus on feelings

34
Q

does not value one concern over the other?

A

status quo

35
Q

following popular opinion avoiding rise is what style?

A

status quo

36
Q

concept of “whats right” rather than “who’s right”

A

sound

37
Q

concerned for both people results?

A

sound

38
Q

hr management focuses on people using?

A

physical/financial/time assets

39
Q

hr management consists of?

A

planning/employee relations/staffing/hr development/performance management/performance mgt/compensation benefits/ employee health, safety, security

40
Q

hr planning is defined as?

A

right amount of people, right place, right time, to accomplish task effciently/effectively

41
Q

staffing is defined as?

A

attracting, selecting, maintaining, adequate supply of labor

42
Q

hr development defined as?

A

activities to train and educate employees

43
Q

formal document that outlines basic reason for organizations existence and how it sees itself?

A

mission statement

44
Q

process of setting performance standards and evaluating against those standards?

A

performance management

45
Q

2 commonly used compensation systems?

A

merit/skilled based pay

46
Q

hr set up to provide safe environment for ff’s?

A

health/safety and security

47
Q

requires fire officer directly observes action of crew?

A

direct supervision

Fire Officer (10 decks)

Brainscape helps you reach your goals faster, through stronger study habits.
© 2024 Bold Learning Solutions. Terms and Conditions