Chapter 6: understanding people, management and concepts

Question 1

start of management century?

Answer 1

1886/yale lock manufacturers/henry r towne

Question 2

fire officers greatest challenge?

Answer 2

managing people

Question 3

when did concept of management emerge?

Answer 3

industrial revolution

Question 4

2 human resource/management concepts?

Answer 4

scientific management/humanistic management

Question 5

who stated it took several hundred years for management skills to develop in industrial revolution?

Answer 5

adam smith

Question 6

when did new york city develop metro fd?

Answer 6

1865

Question 7

who developed basic elements of scientific management?

Answer 7

fredrick winslow taylor

Question 8

year taylor published “principles of scientific management”

Answer 8

1911

Question 9

experiments taylor conducted for optimal job performance?

Answer 9

time studies

Question 10

four principals of scientific management?

Answer 10

replace “rule of thumb”/divide work equally between mgt/worker/scientifically select/train/develop each worker/cooperate to make sure scientific methods are being used.

Question 11

example of scientific management implemented?

Answer 11

henry fords model t

Question 12

humanistic management focus on?

Answer 12

workers/working conditions

Question 13

humanistic management school started?

Answer 13

george elton mayo/1924-1933

Question 14

site of experiments?

Answer 14

western electrics hawthorne work plants

Question 15

above experiments netted what term?

Answer 15

hawthorne effect

Question 16

who continued humanistic management studies?

Answer 16

douglas mcgregeor/abraham maslow

Question 17

who established x and y theory?

Answer 17

douglas mcgregor

Question 18

name of mcgregors 1960 publication?

Answer 18

human side of enterprise

Question 19

workers with_____ are more likely to be motivated in their jobs?

Answer 19

autonomy

Question 20

theory x states?

Answer 20

workers do not like work

Question 21

theory y states?

Answer 21

workers do like work and need to be encouraged not controlled.

Question 22

3 situations fire officermust use theory x?

Answer 22

operating a fire or high risk incident/workplace conflict/involuntary work performance meeting

Question 23

abraham maslow created?

Answer 23

hierarchy of needs.

Question 24

levels of maslows hierarchy of needs?

Answer 24

physiological/safety/social/esteem/self actualization

Question 25

in 1960's who hired blake mouton to conduct study to increase leadership effectiveness?

Answer 25

exxon

Question 26

the concept was adopted by fire service as?

Answer 26

crew resource management

Question 27

research of blake/mouton called?

Answer 27

grid theory

Question 28

grid theory believes decision made driven by peoples?

Answer 28

values/attitudes/beliefs

Question 29

blake and moutons five behavioral models?

Answer 29

indifferent: evade/elude conditioning: direct/dominate accommodating: yield and comply status quo: balance and compromise sound: contribute and commit

Question 30

key word for indifferent?

Answer 30

neuteral

Question 31

high concern for results/low concern for others?

Answer 31

controlling

Question 32

high concern for others/low concern for results?

Answer 32

accomodating

Question 33

main weakness in accommodating behavior?

Answer 33

avoiding issues/focus on feelings

Question 34

does not value one concern over the other?

Answer 34

status quo

Question 35

following popular opinion avoiding rise is what style?

Answer 35

status quo

Question 36

concept of "whats right" rather than "who's right"

Answer 36

sound

Question 37

concerned for both people results?

Answer 37

sound

Question 38

hr management focuses on people using?

Answer 38

physical/financial/time assets

Question 39

hr management consists of?

Answer 39

planning/employee relations/staffing/hr development/performance management/performance mgt/compensation benefits/ employee health, safety, security

Question 40

hr planning is defined as?

Answer 40

right amount of people, right place, right time, to accomplish task effciently/effectively

Question 41

staffing is defined as?

Answer 41

attracting, selecting, maintaining, adequate supply of labor

Question 42

hr development defined as?

Answer 42

activities to train and educate employees

Question 43

formal document that outlines basic reason for organizations existence and how it sees itself?

Answer 43

mission statement

Question 44

process of setting performance standards and evaluating against those standards?

Answer 44

performance management

Question 45

2 commonly used compensation systems?

Answer 45

merit/skilled based pay

Question 46

hr set up to provide safe environment for ff's?

Answer 46

health/safety and security

Question 47

requires fire officer directly observes action of crew?

Answer 47

direct supervision