Chapter 6: understanding people, management and concepts Flashcards
start of management century?
1886/yale lock manufacturers/henry r towne
fire officers greatest challenge?
managing people
when did concept of management emerge?
industrial revolution
2 human resource/management concepts?
scientific management/humanistic management
who stated it took several hundred years for management skills to develop in industrial revolution?
adam smith
when did new york city develop metro fd?
1865
who developed basic elements of scientific management?
fredrick winslow taylor
year taylor published “principles of scientific management”
1911
experiments taylor conducted for optimal job performance?
time studies
four principals of scientific management?
replace “rule of thumb”/divide work equally between mgt/worker/scientifically select/train/develop each worker/cooperate to make sure scientific methods are being used.
example of scientific management implemented?
henry fords model t
humanistic management focus on?
workers/working conditions
humanistic management school started?
george elton mayo/1924-1933
site of experiments?
western electrics hawthorne work plants
above experiments netted what term?
hawthorne effect
who continued humanistic management studies?
douglas mcgregeor/abraham maslow
who established x and y theory?
douglas mcgregor
name of mcgregors 1960 publication?
human side of enterprise
workers with_____ are more likely to be motivated in their jobs?
autonomy
theory x states?
workers do not like work
theory y states?
workers do like work and need to be encouraged not controlled.
3 situations fire officermust use theory x?
operating a fire or high risk incident/workplace conflict/involuntary work performance meeting
abraham maslow created?
hierarchy of needs.
levels of maslows hierarchy of needs?
physiological/safety/social/esteem/self actualization
in 1960’s who hired blake mouton to conduct study to increase leadership effectiveness?
exxon
the concept was adopted by fire service as?
crew resource management
research of blake/mouton called?
grid theory
grid theory believes decision made driven by peoples?
values/attitudes/beliefs
blake and moutons five behavioral models?
indifferent: evade/elude
conditioning: direct/dominate
accommodating: yield and comply
status quo: balance and compromise
sound: contribute and commit
key word for indifferent?
neuteral
high concern for results/low concern for others?
controlling
high concern for others/low concern for results?
accomodating
main weakness in accommodating behavior?
avoiding issues/focus on feelings
does not value one concern over the other?
status quo
following popular opinion avoiding rise is what style?
status quo
concept of “whats right” rather than “who’s right”
sound
concerned for both people results?
sound
hr management focuses on people using?
physical/financial/time assets
hr management consists of?
planning/employee relations/staffing/hr development/performance management/performance mgt/compensation benefits/ employee health, safety, security
hr planning is defined as?
right amount of people, right place, right time, to accomplish task effciently/effectively
staffing is defined as?
attracting, selecting, maintaining, adequate supply of labor
hr development defined as?
activities to train and educate employees
formal document that outlines basic reason for organizations existence and how it sees itself?
mission statement
process of setting performance standards and evaluating against those standards?
performance management
2 commonly used compensation systems?
merit/skilled based pay
hr set up to provide safe environment for ff’s?
health/safety and security
requires fire officer directly observes action of crew?
direct supervision
