Chapter 9

Question 1

Work Group

Answer 1

a group that interacts primarily to share information and make decisions to help each member perform within his or her area of responsibility.

Question 2

Work Team

Answer 2

generates positive synergy through coordinated effort. The individual efforts result in a level of performance greater than the sum of those individual inputs.

Question 3

Problem Solving Teams

Answer 3

members share ideas or suggest how to work processes and methods can be improved; they rarely have the authority to unilaterally implement any of their suggestions

Question 4

Self Managed Work Teams

Answer 4

groups of employees (typically 10-15 members) who perform highly related or interdependent jobs and take on many of the responsibilities of their former supervisors

Question 5

Cross Functional Teams

Answer 5

made up of employees from about the same hierarchical level but different work areas, who come together to accomplish a task.

Question 6

Virtual teams

Answer 6

Use computer technologies to unit physically dispersed members and achieve a common goal.

Question 7

Key components of effectives teams

Answer 7

contextual influences
Composition
Process

Question 8

Context of a team (4)

Answer 8

1. adequate resources
2. effective leadership and structure
3. climate of trust in the team
4. performance evaluation and reward system that reflects team contributions

Question 9

Team Composition Components

Answer 9

1. Abilities of Members
2. PErsonality
3. Allocation of Roles
4. DIversity
5. size of teams
6. Member preferences

Question 10

Process Components (6)

Answer 10

1. common plan and purpose
2. specific goals
3. team efficacy
4. common mental models
5. low levels of conflict
6. minimized social loafing

Question 11

organizational Demography

Answer 11

the degree to which members of a work unit share a common demographic attribute, such as age, sex, race, educational level, or length of service in the organization. It suggests that attributes such as age or the date of joining should help up predict turnover.

Question 12

Reflexivity

Answer 12

they reflect on and adjust their master plan when necessary.

Question 13

Relationship COnflicts

Answer 13

those based on interpersonal incompatibilities, tension, and animosity toward others is most always dysfunctions.

Question 14

Task conflicts

Answer 14

on teams performing non routine activities, disagreements among members about task content stimulate discussion, promote critical assessment of problems and options, and can lead to better team decisions.

Question 15

Steps to turning individuals into Team players (3)

Answer 15

1. selecting: hiring team players
2. training: creating team players
3. rewarding: providing incentives to be a goo team player

Question 16

3 tests to a team is right for the situation

Answer 16

1. complexity of work
2. common purpose
3. interdependence