Chapter 2 Flashcards
3 main components of attitudes
cognitive
affective
behavioral
Cognitive component
a description of or belief in the way things are, an opinion
Affective Component
the emotional or feeling segment of an attitude associated with that belief
Behavioral Component
describes an intention to behave in a certain way toward someone or something
cognitive Dissonance
any incompatibility an individual might perceive between two or more attitudes or between behavior and attitudes. Individuals seek to minimize dissonance
factors to reduce dissonance
1/ importance of the elements creating the dissonance
- the degree of influence the individual believes he has over the elements
- the rewards that may be involved in dissonance
moderators of the attitudes relationship (5)
- importance of the attitude
- correspondence to behavior
- accessibility
- social pressures
- whether a person has direct experience with attitude
Major Job attitudes (5)
- job satisfaction
- job involvement
- organizational commitment
- perceived organization support
- employee engagement
Psychological empowerment
employees’ beliefs in the degree to which they influence their work environment, their competence, the meaningfulness of their job, and their received autonomy
Job Satisfaction
employee attitudes, which describe a positive feeling about a job, resulting from an evaluation of its characteristics
Job Involvement
measures the degree to which people identify psychologically with their jobs and consider their perceived performance level important to self worth
Organizational Commitment
an employee identifies with a particular organization and its goals and wishes to remain a member
affective commitment
an emotional attachment to the organization and a belief in its values
Continuance commitment
the perceived economic value of remaing with an organization
normative commitment
an obligation to reamin with the organization for moral or ethical reasons
Perceived organization Support
the degree to which employees belief the organization values their contribution and cares about their well being
Employee engagement
an individuals involvement, with satisfaction with, and enthusiasms for, the work she does.
Single Global Rating
a response to one or a few question, which is remarkably accurate
Summation Score Method
identifies key elements in the job and asks for specific feelings about them (rate these on a standardized scale)
Core Self-Evaluation
inner worth and basic competence.
four responses to dissatisfaction
exit
voice
loyalty
neglect
exit
direct behavior toward leaving the organization, including looking for a new position as well as resigning
Voice
includes ACTIVELY and CONSTRUCTIVELY attempting to improve conditions, invluding suggesting improvements, discussing problems with superiors, and undertaking some form of union activity
Loyalty
PASSIVELY but optimistically waiting for conditions to improve, including speaking for the organization i the face of external criticism and trusting the organization and its management to do the right thing
Neglect
PASSIVELY allows conditions to worse and including chronic absenteeism or lateness, reduce effort, and increased error rate.
