Chapter 2

Question 1

3 main components of attitudes

Answer 1

cognitive
affective
behavioral

Question 2

Cognitive component

Answer 2

a description of or belief in the way things are, an opinion

Question 3

Affective Component

Answer 3

the emotional or feeling segment of an attitude associated with that belief

Question 4

Behavioral Component

Answer 4

describes an intention to behave in a certain way toward someone or something

Question 5

cognitive Dissonance

Answer 5

any incompatibility an individual might perceive between two or more attitudes or between behavior and attitudes. Individuals seek to minimize dissonance

Question 6

factors to reduce dissonance

Answer 6

1/ importance of the elements creating the dissonance

2. the degree of influence the individual believes he has over the elements
3. the rewards that may be involved in dissonance

Question 7

moderators of the attitudes relationship (5)

Answer 7

1. importance of the attitude
2. correspondence to behavior
3. accessibility
4. social pressures
5. whether a person has direct experience with attitude

Question 8

Major Job attitudes (5)

Answer 8

1. job satisfaction
2. job involvement
3. organizational commitment
4. perceived organization support
5. employee engagement

Question 9

Psychological empowerment

Answer 9

employees’ beliefs in the degree to which they influence their work environment, their competence, the meaningfulness of their job, and their received autonomy

Question 10

Job Satisfaction

Answer 10

employee attitudes, which describe a positive feeling about a job, resulting from an evaluation of its characteristics

Question 11

Job Involvement

Answer 11

measures the degree to which people identify psychologically with their jobs and consider their perceived performance level important to self worth

Question 12

Organizational Commitment

Answer 12

an employee identifies with a particular organization and its goals and wishes to remain a member

Question 13

affective commitment

Answer 13

an emotional attachment to the organization and a belief in its values

Question 14

Continuance commitment

Answer 14

the perceived economic value of remaing with an organization

Question 15

normative commitment

Answer 15

an obligation to reamin with the organization for moral or ethical reasons

Question 16

Perceived organization Support

Answer 16

the degree to which employees belief the organization values their contribution and cares about their well being

Question 17

Employee engagement

Answer 17

an individuals involvement, with satisfaction with, and enthusiasms for, the work she does.

Question 18

Single Global Rating

Answer 18

a response to one or a few question, which is remarkably accurate

Question 19

Summation Score Method

Answer 19

identifies key elements in the job and asks for specific feelings about them (rate these on a standardized scale)

Question 20

Core Self-Evaluation

Answer 20

inner worth and basic competence.

Question 21

four responses to dissatisfaction

Answer 21

exit
voice
loyalty
neglect

Question 22

exit

Answer 22

direct behavior toward leaving the organization, including looking for a new position as well as resigning

Question 23

Voice

Answer 23

includes ACTIVELY and CONSTRUCTIVELY attempting to improve conditions, invluding suggesting improvements, discussing problems with superiors, and undertaking some form of union activity

Question 24

Loyalty

Answer 24

PASSIVELY but optimistically waiting for conditions to improve, including speaking for the organization i the face of external criticism and trusting the organization and its management to do the right thing

Question 25

Neglect

Answer 25

PASSIVELY allows conditions to worse and including chronic absenteeism or lateness, reduce effort, and increased error rate.