Chapter 1

Question 1

Organizational Behavior

Answer 1

looks at how individuals, groups, and structures can influence the behavior within an organization. This study is done so that we can use the knowledge to improve organizational outcomes and thereby its effectiveness.

Question 2

7 focal points of OB

Answer 2

job
work
absenteeism
Employment turnover
productivity
human performance
management

Question 3

two key areas of OB

Answer 3

jobs and work

Question 4

3 work aspects

Answer 4

absenteeism
employee turnover
productivity

Question 5

Systematic study

Answer 5

looking at relationships, attempting to attribute causes and effects, and basing our conclusions on scientific evidence, that is, on data gathered under controlled conditions and measured and interpreted in a reasonably rigorous manner.

Question 6

3 facts of systematic approach

Answer 6

1. belief behavior is not random
2. rather we can identify fundamental consistencies underlying the behavior of all individuals
3. and then modify them to reflect individual differences

Question 7

Evidence- Based management (EBM)

Answer 7

complements systematic study by basing managerial decisions on the best available scientific evidence,,

Question 8

Intuition

Answer 8

“gut feeling” about what others and ourselves “tick”

Question 9

Disciplines that contribute to the OB field (4)

Answer 9

1. psychology
2. social psychology
3. sociology
4. anthropology

Question 10

Psychology

Answer 10

seeks to measure, explain, and sometimes change the behavior of humans other animals

Question 11

Social Psychology

Answer 11

considered a branch of psychology, blends concepts form both psychology and sociology to focus on people’s influence on one another.

Question 12

Sociology

Answer 12

studies people in relation to their social environment or culture

Question 13

Anthropology

Answer 13

the study of societies to learn about human beings and their activities.

Question 14

Absolutes in OB

Answer 14

when making decisions you must always take into account situational factors that can change the relationship between two variables

Question 15

10 challenges/ opportunities for OB

Answer 15

1. responding to economic pressures
2. responding to globalization
3. managing workforce diversity
4. improving customer service
5. improving people skills
6. stimulating innovation and change
7. coping with “temporariness”
8. working in networked organizations
9. helping employees with work life conditions
10. Improving ethical behavior`

Question 16

Positive Organization Scholarship

Answer 16

examines how organizations develop human strengths, foster vitality and resilience, and unlock potential. The focus is on employee strengths, not their weaknesses

Question 17

Three levels of OB Analysis

Answer 17

individual, group, organization system