Chapter 9 Flashcards

1
Q

Human Resource Management

A

Process of attracting, developing, and maintaining a high quality workforce

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2
Q

Strategic HR Management

A

Aligns human capital w/ organizational strategies

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3
Q

Human capital

A

The talent ppl offer org’s in the form of abilities, knowledge, experience, ideas, energies and commitments

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4
Q

Person-job fit

A

the match of individual skills, interests, and personal characteristics with the job.

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5
Q

Person-culture fit

A

the extent to which an individual’s values, interests, and behavior are consistent with the culture of the organization

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6
Q

Employee value propositions

A

The exchange of value between what the individual and the employer offer each other as part of the employment relationship.
- Creates and sustains good person-job and person-culture fits

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7
Q

Job discrimination

A

Occurs when someone is denied a job or job assignment for non-job-relevant reasons.

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8
Q

Equal Employment Opportunity (EEO)

A

The right to employment and advancement without regard to race, sex, religion, color, or national origin.

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9
Q

Affirmative action

A

An effort to give preference in employment to women and minority group members.

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10
Q

Bona fide occupational qualifications

A

Employment criteria justified by capacity to perform a job.

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11
Q

Pay discrimination

A

occurs when men and women are paid differently for doing equal work.

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12
Q

Pregnancy discrimination

A

penalizes a woman in a job or as a job applicant for being pregnant.

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13
Q

Age discrimination

A

penalizes an employee in a job or as a job applicant for being over the age of 40.

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14
Q

Employee privacy

A

The right to privacy both on and off the job.

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15
Q

Psychological contract

A

the exchange of value between the individual and the organization in the employment relationship.

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16
Q

Recruitment

A

set of activities designed to attract a qualified pool of job applicants.

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17
Q

Monster.com / CareerBuilder.com & social media sites are used for job recruitment

A

True

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18
Q

Realistic job previews

A

provide job candidates with all pertinent information about a job and organization.

19
Q

Selection

A

choosing whom to hire from a pool of qualified job applicants.

20
Q

Reliability

A

means that a selection device gives consistent results over repeated measures.

21
Q

Validity

A

scores on a test are good predictors of future job performance.

22
Q

Assessment centers

A

evaluate job candidates in simulated work situations.

23
Q

Work sampling

A

evaluates job candidates as they perform actual work tasks

When job applicants are asked to draft a memo related to the position they are being considered for

24
Q

Job audition

A

a trial hire where the job candidate is given a short-term employment contract to demonstrate performance capabilities.

25
Q

Socialization

A

the process through which new members learn the culture of a team or organization.

26
Q

Onboarding

A

a program of activities that introduce a new hire to the policies, practices, expectations, and culture of the organization and its teams.

27
Q

Orientation

A

familiarizes new employees with jobs, co-workers, and organizational policies and services.

28
Q

Training approaches include..

A

Coaching, mentoring, and reverse mentoring

29
Q

Performance review or appraisal

A

the process of formally assessing performance and providing feedback to a jobholder.

30
Q

Graphic rating scale

A

uses a checklist of traits or characteristics to evaluate performance.

31
Q

Behaviorally anchored rating scale (BARS)

A

uses specific descriptions of actual behaviors to rate various levels of performance.

32
Q

Critical incident technique

A

keeps a log of someone’s effective and ineffective job behaviors.

33
Q

360 feedback

A

includes superiors, subordinates, peers, and even customers in the appraisal process.

  • Common problem is multiperson comparisons

Work.com

34
Q

Career development

A

the process of managing how a person grows and progresses in a career.

35
Q

Career planning

A

the process of matching career goals and individual capabilities with opportunities for their fulfillment.

36
Q

Performance appraisal methods include

A

Graphic rating scales, BARS, critical incident technique, 360 feedback, multiperson comparisons

37
Q

Contingency workers

A

work as needed and part-time, often on a longer-term basis.

38
Q

Independent contractors

A

hired on temporary contracts and are not part of the organization’ permanent workforce.

39
Q

Merit pay

A

awards pay increases in proportion to performance contributions.

40
Q

Merit pay includes..

A

Bonus pay, profit sharing, gain sharing (extension of profit sharing), stock options

41
Q

Fringe benefits

A

nonmonetary forms of compensation such as health insurance and retirement plans.
- family friendly benefits, flexible benefits, employee assistance programs

42
Q

Labor unions

A

an organization that deals with employers on the workers’ collective behalf.

43
Q

Collective bargaining

A

the process of negotiating, administering, and interpreting a labor contract.

44
Q

Two-tier wage system

A

pay new hires less than workers already doing the same jobs with more seniority.