Chapter 9 Flashcards

1
Q

Human Resource Management

A

Process of attracting, developing, and maintaining a high quality workforce

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2
Q

Strategic HR Management

A

Aligns human capital w/ organizational strategies

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3
Q

Human capital

A

The talent ppl offer org’s in the form of abilities, knowledge, experience, ideas, energies and commitments

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4
Q

Person-job fit

A

the match of individual skills, interests, and personal characteristics with the job.

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5
Q

Person-culture fit

A

the extent to which an individual’s values, interests, and behavior are consistent with the culture of the organization

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6
Q

Employee value propositions

A

The exchange of value between what the individual and the employer offer each other as part of the employment relationship.
- Creates and sustains good person-job and person-culture fits

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7
Q

Job discrimination

A

Occurs when someone is denied a job or job assignment for non-job-relevant reasons.

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8
Q

Equal Employment Opportunity (EEO)

A

The right to employment and advancement without regard to race, sex, religion, color, or national origin.

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9
Q

Affirmative action

A

An effort to give preference in employment to women and minority group members.

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10
Q

Bona fide occupational qualifications

A

Employment criteria justified by capacity to perform a job.

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11
Q

Pay discrimination

A

occurs when men and women are paid differently for doing equal work.

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12
Q

Pregnancy discrimination

A

penalizes a woman in a job or as a job applicant for being pregnant.

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13
Q

Age discrimination

A

penalizes an employee in a job or as a job applicant for being over the age of 40.

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14
Q

Employee privacy

A

The right to privacy both on and off the job.

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15
Q

Psychological contract

A

the exchange of value between the individual and the organization in the employment relationship.

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16
Q

Recruitment

A

set of activities designed to attract a qualified pool of job applicants.

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17
Q

Monster.com / CareerBuilder.com & social media sites are used for job recruitment

A

True

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18
Q

Realistic job previews

A

provide job candidates with all pertinent information about a job and organization.

19
Q

Selection

A

choosing whom to hire from a pool of qualified job applicants.

20
Q

Reliability

A

means that a selection device gives consistent results over repeated measures.

21
Q

Validity

A

scores on a test are good predictors of future job performance.

22
Q

Assessment centers

A

evaluate job candidates in simulated work situations.

23
Q

Work sampling

A

evaluates job candidates as they perform actual work tasks

When job applicants are asked to draft a memo related to the position they are being considered for

24
Q

Job audition

A

a trial hire where the job candidate is given a short-term employment contract to demonstrate performance capabilities.

25
Socialization
the process through which new members learn the culture of a team or organization.
26
Onboarding
a program of activities that introduce a new hire to the policies, practices, expectations, and culture of the organization and its teams.
27
Orientation
familiarizes new employees with jobs, co-workers, and organizational policies and services.
28
Training approaches include..
Coaching, mentoring, and reverse mentoring
29
Performance review or appraisal
the process of formally assessing performance and providing feedback to a jobholder.
30
Graphic rating scale
uses a checklist of traits or characteristics to evaluate performance.
31
Behaviorally anchored rating scale (BARS)
uses specific descriptions of actual behaviors to rate various levels of performance.
32
Critical incident technique
keeps a log of someone’s effective and ineffective job behaviors.
33
360 feedback
includes superiors, subordinates, peers, and even customers in the appraisal process. - Common problem is multiperson comparisons Work.com
34
Career development
the process of managing how a person grows and progresses in a career.
35
Career planning
the process of matching career goals and individual capabilities with opportunities for their fulfillment.
36
Performance appraisal methods include
Graphic rating scales, BARS, critical incident technique, 360 feedback, multiperson comparisons
37
Contingency workers
work as needed and part-time, often on a longer-term basis.
38
Independent contractors
hired on temporary contracts and are not part of the organization’ permanent workforce.
39
Merit pay
awards pay increases in proportion to performance contributions.
40
Merit pay includes..
Bonus pay, profit sharing, gain sharing (extension of profit sharing), stock options
41
Fringe benefits
nonmonetary forms of compensation such as health insurance and retirement plans. - family friendly benefits, flexible benefits, employee assistance programs
42
Labor unions
an organization that deals with employers on the workers’ collective behalf.
43
Collective bargaining
the process of negotiating, administering, and interpreting a labor contract.
44
Two-tier wage system
pay new hires less than workers already doing the same jobs with more seniority.