Chapter 1 - Managers & MGMT Process

Question 1

Accountability

Answer 1

The requirement to show performance results to a supervisor

• Flows upward, soo.. Team members are accountable to team leaders. Team leaders are accountable to middle managers. Middle managers are accountable to top managers. Top managers accountable to board of directors.
• Accountability is accompanied by dependency

Question 2

Effective manager

Answer 2

Someone who successfully helps others achieve both high performance and satisfaction

Question 3

Top managers

Answer 3

Keep organization’s mission and strategies clear

“support”

Question 4

Team leaders & managers

Answer 4

Help the operating workers

Question 5

Teams & operating workers

Answer 5

Do work directly affecting customers and client satisfaction

Question 6

Customers & clients

Answer 6

Ultimate beneficiaries of the organizations efforts

Question 7

Top managers

Answer 7

• Scan environment
• Pursue long term goals
• Ex. CEO, President, VP

Question 8

Middle managers

Answer 8

• Coordinate activities among large departments or divisions
• Ex. Division manager
  Regional manager
  Plant manager

Question 9

First-line managers

Answer 9

• Supervise & support non managerial workers

- Ex. Team leaders, supervisor, Department Head

Question 10

4 Manager Functions

Answer 10

Plan
Organize
Lead
Control

Question 11

Manager’s roles (3)

Answer 11

Interpersonal Roles
Informational Roles
Decision Making Roles

Question 12

Manager’s skills (3)

Answer 12

Technical, Interpersonal/human, conceptual skills

Question 13

Social capital

Answer 13

Capacity to attract support and get things done through the help of people you know and relate well with

Question 14

As you increase the level of managers what skill also becomes more important

Answer 14

Conceptual skills

Question 15

Middle managers require a lot of…

Answer 15

Interpersonal skills

Question 16

Lower managers require a lot of…

Answer 16

Technical skills

Question 17

Frederick Winslow Taylor

Answer 17

• Workers could be retooled like machines
• Studied human efficiency
• Mgmt decisions should be based on precise procedures based on study
• Did time in motion studies
• Finding the one best way to do the job

Question 18

Henry Gantt

Answer 18

Developed Gantt chart to measure and plan work

Question 19

The Gilbreths

Answer 19

• Pioneered time and motion studies to promote efficiency

- Used Therblig (unit of measurement) to measure motion

Question 20

What does Frederick Taylor, Henry Gantt and The Gilbreths have in common?

Answer 20

All 3 are trying to find the #1 best way to do things

Question 21

Max Weber

Answer 21

• Studied different structures
• Organizations depend on rules and records
• Thought the best way to organize is thru a bureaucracy
• Manage organizations on a rational basis and impersonal

Question 22

Henri Fayol

Answer 22

• 1st person who says the functions of a manager
• Layed out the 14 principles of management
• 5 functions of management

Question 23

Chester Barnard

Answer 23

Organizations should treat people as adults not children

Question 24

Hawthorne studies

Answer 24

Realized it’s not about the working conditions, but rather the human relations.
- Human relations are key variables in increasing performance

Question 25

Hawthorne Effect

Answer 25

Subjects do well because they want to please

Question 26

Maslow

Answer 26

Motivation

Question 27

McGregor

Answer 27

Managers have assumptions of workers and those assumptions are how the workers act
- Created Theory X and Theory Y

Question 28

Theory X

Answer 28

You think people don’t like to work, so you have to force them to work

Question 29

Theory Y

Answer 29

You think people love to work, so they do!

Question 30

Theory X & Y demonstrate..

Answer 30

What you do/act as a manager influences how your workers work