Chapter 1 - Managers & MGMT Process Flashcards
Accountability
The requirement to show performance results to a supervisor
- Flows upward, soo.. Team members are accountable to team leaders. Team leaders are accountable to middle managers. Middle managers are accountable to top managers. Top managers accountable to board of directors.
- Accountability is accompanied by dependency
Effective manager
Someone who successfully helps others achieve both high performance and satisfaction
Top managers
Keep organization’s mission and strategies clear
“support”
Team leaders & managers
Help the operating workers
Teams & operating workers
Do work directly affecting customers and client satisfaction
Customers & clients
Ultimate beneficiaries of the organizations efforts
Top managers
- Scan environment
- Pursue long term goals
- Ex. CEO, President, VP
Middle managers
- Coordinate activities among large departments or divisions
- Ex. Division manager
Regional manager
Plant manager
First-line managers
- Supervise & support non managerial workers
- Ex. Team leaders, supervisor, Department Head
4 Manager Functions
Plan
Organize
Lead
Control
Manager’s roles (3)
Interpersonal Roles
Informational Roles
Decision Making Roles
Manager’s skills (3)
Technical, Interpersonal/human, conceptual skills
Social capital
Capacity to attract support and get things done through the help of people you know and relate well with
As you increase the level of managers what skill also becomes more important
Conceptual skills
Middle managers require a lot of…
Interpersonal skills
Lower managers require a lot of…
Technical skills
Frederick Winslow Taylor
- Workers could be retooled like machines
- Studied human efficiency
- Mgmt decisions should be based on precise procedures based on study
- Did time in motion studies
- Finding the one best way to do the job
Henry Gantt
Developed Gantt chart to measure and plan work
The Gilbreths
- Pioneered time and motion studies to promote efficiency
- Used Therblig (unit of measurement) to measure motion
What does Frederick Taylor, Henry Gantt and The Gilbreths have in common?
All 3 are trying to find the #1 best way to do things
Max Weber
- Studied different structures
- Organizations depend on rules and records
- Thought the best way to organize is thru a bureaucracy
- Manage organizations on a rational basis and impersonal
Henri Fayol
- 1st person who says the functions of a manager
- Layed out the 14 principles of management
- 5 functions of management
Chester Barnard
Organizations should treat people as adults not children
Hawthorne studies
Realized it’s not about the working conditions, but rather the human relations.
- Human relations are key variables in increasing performance
