Chapter 9

Question 1

A difference between training and development is that _____

Answer 1

development does not always involve tasks that are related to a worker’s present occupation

Question 2

What is a feature of a protean career?

Answer 2

It is based on self-direction.

Question 3

What responsibility does an employee have during the action planning aspect of a development planning process?

Answer 3

Identifying steps and a timetable to achieve the goal

Question 4

Jeremy recently started working at All Tech Info Services. The company spends a lot of money on ensuring that its employees are happy, have opportunities to grow, and are provided with assistance for career management. The company uses a development planning process to achieve its needs. In the context of the steps and responsibilities in the development planning system, what must Jeremy do after the company assists him in identifying his development needs?

Answer 4

He should recognize what needs he can realistically develop.

Question 5

The information employees receive about how the company evaluates their skills and knowledge and where they fit into the company’s plans is referred to as _____

Answer 5

reality check

Question 6

A difference between training and development is that _____

Answer 6

development allows workers to ready themselves for changes in their current occupation

Question 7

The objective of a protean career is _____

Answer 7

psychological success

Question 8

In order to reduce employee turnover, Singh & Lewicki Residential Real Estate decides to improve its focus on employee development and career management. Its board of directors plans on using a development planning system. In order for the system to be effective, the company must first _____

Answer 8

provide employees with assessments to recognize their development needs

Question 9

Which of the following is true of reality check?

Answer 9

It is normally given to a worker during a performance appraisal process.

Question 10

_____ _____ refers to the process of employees developing short-term and long-term development objectives.

Answer 10

goal setting

Question 11

How do most companies approach formal education programs?

Answer 11

They mainly depend on internal courses provided by training centers.

Question 12

In executive education programs, managers of companies go to campus for face-to-face instruction and also work online on assignments between sessions.

Answer 12

true

Question 13

Identify an accurate statement about the process of tuition reimbursement.

Answer 13

Reimbursement programs have been found to boost worker retention rates.

Question 14

The goals developed in the process of goal setting are typically discussed with a manager and written into a development plan.

Answer 14

true

Question 15

A feature of formal education programs is that _____

Answer 15

a majority of these courses actively engage workers in learning

Question 16

Which of the following is true of executive education programs?

Answer 16

They normally utilize a blended learning approach.

Question 17

During employee development, ______ is most frequently used to identify employees with managerial potential and to measure current managers’ strengths and weaknesses.

Answer 17

assessment

Question 18

The practice of reimbursing employees’ costs for college and university courses and degree programs is known as _____ _____

Answer 18

tuition reimbursement

Question 19

Which of the following is true of an in-basket?

Answer 19

It involves workers attempting to perform tasks and roles that would normally be performed by a manager

Question 20

_____ involves collecting information and providing feedback to employees about their behavior, communication style, or skills.

Answer 20

assessment

Question 21

Assessment center exercises are designed to _____

Answer 21

measure employees’ interpersonal and administrative skills

Question 22

The process of measuring employees’ performance is known as _____ _____

Answer 22

performance appraisal

Question 23

Which of the following is true of 360-degree feedback?

Answer 23

It allows peers and clients to rate a particular colleague.

Question 24

Identify the administrative and interpersonal skills measured by assessment center exercises.

Answer 24

• judgement
• leadership

Question 25

How should a performance appraisal system tell employees about their performance problems and the ways in which they can improve their performance?

Answer 25

- By making action plans to better their performance - By identifying reasons for the performance discrepancy

Question 26

Identify a property of 360-degree feedback.

Answer 26

It permits workers to compare their personal assessment with others' appraisal of them.

Question 27

An accurate statement about stretch assignments is that _____

Answer 27

they compel employees to master new skills

Question 28

Appraisal that involves collecting subordinates' evaluations of managers' behaviors or skills is known as ______ feedback.

Answer 28

upward

Question 29

Adding challenges or new responsibilities to employees' current jobs is known as job _____

Answer 29

enlargement

Question 30

An effective 360-degree feedback system must _____

Answer 30

furnish accurate ratings

Question 31

Assignments in which there is a mismatch between an employee's skills and past experiences and the skills required for success on the job are known as _____ _____

Answer 31

stretch assignments

Question 32

Which of the following is an effect of job rotation?

Answer 32

Employees' understanding of different company functions is increased.

Question 33

True or false: Job enlargement does not include researching new ways to serve clients and customers.

Answer 33

false

Question 34

Identify a feature of transfers.

Answer 34

They do not necessarily change a worker's job responsibilities or salary.

Question 35

Which of the following is true of downward moves?

Answer 35

Workers are less likely to accept downward moves than promotions.

Question 36

Which of the following are the effects of job rotation on an organization's employees?

Answer 36

- It helps the employees gain an overall appreciation of the organization's goals. - It lets the employees learn about different business aspects that are important for future promotion opportunities.

Question 37

A temporary leave of absence from a workplace to renew or develop skills is known as a _____

Answer 37

sabbatical

Question 38

Employees are most likely to accept a transfer if _____

Answer 38

they are highly career-oriented

Question 39

How do mentoring programs influence employees?

Answer 39

- By providing a development network for employees - By providing employees the chance to learn from their peers

Question 40

A move that occurs when an employee is given less responsibility and authority is known as a _____ move.

Answer 40

downward

Question 41

Identify a feature of mentoring relationships.

Answer 41

They can be established casually if mentors and protégés have mutual interests.

Question 42

An accurate statement about sabbaticals is that _____

Answer 42

they permit workers to spend more time on personal development

Question 43

A disadvantage of formalized mentoring programs for an organization is that _____

Answer 43

mentors may not be able to provide counseling and coaching in a relationship that has been artificially created

Question 44

Clara, who works as an Associate Design Expert, is an experienced employee at her architectural design company. The company asks her to run a group mentoring program for new college graduates. In order to ensure that the program is effective, Clara should make sure that _____

Answer 44

she helps the employees in understanding their career direction

Question 45

Identify a true statement about a successful formal mentoring program.

Answer 45

Mentors and protégés must comprehend the goals of the program.

Question 46

Which of the following employees is most likely to actively seek a mentor in an organization?

Answer 46

An employee who is highly ambitious and wants power

Question 47

What are the advantages of formalized mentoring programs for an organization?

Answer 47

- Mentors are available for all employees, irrespective of race or gender. - All the parties in such programs are aware of their roles in the mentoring relationship.

Question 48

Emerson & Sinclair, a law firm, decides to start formal mentoring programs to meet the company's growing training needs. Joseph, a senior lawyer, is tasked with overseeing the first program. In order for the program to be a success, he must ensure that _____

Answer 48

the logistics of the relationship between mentors and protégés are established

Question 49

An accurate statement about mentoring relationships is that _____

Answer 49

they provide career support and psychosocial support to protégés

Question 50

Mentoring in which younger employees mentor more senior employees is known as _____ _____

Answer 50

reverse mentoring

Question 51

Which of the following is true of the role of a coach in a company?

Answer 51

The coach helps employees by finding experts who can assist them with their concerns.

Question 52

The process of identifying, evaluating, developing, and tracking high-potential employees who are capable of moving into different positions in the company, resulting from planned or unplanned job openings due to turnover, promotion, or business growth, is known as ______ planning.

Answer 52

succession

Question 53

True or false: Mentoring relationships do not translate into higher rates of promotion for protégés.

Answer 53

false

Question 54

How do mentoring relationships influence the lives of mentors?

Answer 54

- They allow mentors to harness and better their people skills. - They boost mentors' feelings of self-worth in their company.

Question 55

Identify the main roles that coaches play in companies.

Answer 55

- Developing high-potential managers - Specifically attempting to change behaviors that are making managers ineffective

Question 56

When developing a succession plan as part of employee development, what must a company do just before developing the succession planning review?

Answer 56

Determine how employee potential will be measured

Question 57

What does succession planning do?

Answer 57

It allows organizations to find and nurture potential managers.

Question 58

In the nine-box grid used for conducting a succession planning review as part of employee development, high-potential employees who are low performers are located in the ______ corner of the grid.

Answer 58

bottom-right

Question 59

In the context of employee development, identify the disadvantages of making a succession planning list public in a company.

Answer 59

- Employees who are not on the list might leave the company. - Employees who are not on the list might not believe they have had a fair chance to compete for leadership positions.

Question 60

True or false: Effective onboarding does not involve understanding the basic policies of a company.

Answer 60

false

Question 61

True or false: In an effective onboarding program, employees are discouraged from asking questions.

Answer 61

false

Question 62

In the context of employee development, identify the advantages of making a succession planning list public in a company.

Answer 62

- High-potential employees who are not interested in other positions can communicate their intentions. - The employees who are on the list are likely to stay with the company.

Question 63

The process of helping new hires adjust to social and performance aspects of their new jobs is known as _____

Answer 63

onboarding

Question 64

What does an effective onboarding program entail?

Answer 64

Data about the professional and social aspects of a job