Chapter 7

Question 1

What is the 70-20-10 model?

Answer 1

70% On the job

20% Coaching and mentoring

10% Formal classroom instruction

Question 2

What is guided contextual learning?

Answer 2

It occurs on the job and during the performance of work through formal training activities.

Question 3

What is social contextual learning?

Answer 3

It is informal and peer-to-peer and occurs spontaneously on an as-needed basis.

Question 4

hat is social competency development?

Answer 4

It improves a person’s specific job-related competencies through interaction with others.

Question 5

Which of the following learning methods includes lectures and audiovisual techniques?

Answer 5

Presentation methods

Question 6

Identify the method of learning that allows trainers to teach trainees through spoken words and is primarily based on one-way communication.

Answer 6

Lectures

Question 7

Which of the following types of the lecture method of presentation involves two or more trainers presenting multiple topics or different views on the same topic?

Answer 7

Team teaching

Question 8

According to the 70-20-10 model of learning, which of the following factors tend to increase the likelihood of learning in training?

Answer 8

• Active involvement of trainees in the learning process
• Meaningful and practical content

Question 9

Presentation methods are methods that _____

Answer 9

require trainees to be passive recipients of information

Question 10

An accurate statement about a lecture as a presentation method is that it _____

Answer 10

can be used to deliver a consistent message

Question 11

Which of the following is a type of the lecture method of presentation that involves two or more speakers presenting information and asking questions to the audience?

Answer 11

panels

Question 12

What is social contextual learning?

Answer 12

It is informal and peer-to-peer and occurs spontaneously on an as-needed basis.

Question 13

What is social competency development?

Answer 13

It improves a person’s specific job-related competencies through interaction with others.

Question 14

Identify a disadvantage of the lecture method of training.

Answer 14

It tends to inhibit learning and transfer of training due to lack of trainee involvement and feedback.

Question 15

Identify the true statements about video as an audiovisual technique for training.

Answer 15

• Video is generally used in conjunction with lectures to show trainees real-life experiences and examples.
• Video is useful in improving communications skills and for illustrating how procedures should be followed.

Question 16

Lectures are often supplemented with question-and-answer periods, discussion, video, or case studies because the lecture method does not allow trainers to _____

Answer 16

judge the trainees’ level of understanding quickly and efficiently

Question 17

Identify an accurate statement about hands-on training methods.

Answer 17

These methods help trainees understand how skills and behaviors can be transferred to the job.

Question 18

_____ is a training program in which new or inexperienced employees learn in the work setting and during work by observing peers or managers performing the job and then try to imitate their behavior.

Answer 18

On-the-job training

Question 19

In the context of presentation methods of learning, videos, slides, and overheads are part of _____ instruction.

Answer 19

audiovisual

Question 20

Which of the following training methods requires trainees to be actively involved in learning?

Answer 20

Hands-on methods

Question 21

Which of the following training methods is one of the oldest and the most used type of informal training?

Answer 21

On-the-job training

Question 22

Successful on-the-job training is based on the principles of _____

Answer 22

social learning theory

Question 23

The typical duration of an apprenticeship program can range from _____ years.

Answer 23

two to six

Question 24

True or false: Simulators are completely different from the physical equipment, patients, and conditions that trainees encounter on the job.

Answer 24

false

Question 25

Identify a training method that assumes that learning through a process of discovery helps employees recall and apply knowledge and skills on job.

Answer 25

case studies

Question 26

True or false: Compared to other training methods, on-the-job training needs more investment in time or money for materials, the trainer's salary, or instructional design.

Answer 26

false

Question 27

At which point in case development for employee training should a trainer consider how a case exercise will be conducted?

Answer 27

When determining the media to use to present the case

Question 28

Which of the following training methods is a work-study method with the benefits of both classroom and on-the-job training?

Answer 28

apprenticeship

Question 29

Which of the following training methods allows trainees to see the impact of their decisions in an artificial, risk-free environment and is used to teach production and process skills as well as management and interpersonal skills?

Answer 29

simulations

Question 30

A(n) _____ _____ is a story or an adapted version of a realistic topic that is related to an individual, company, product, situation, or event.

Answer 30

case study

Question 31

Which of the following training methods requires trainees to make decisions after analyzing the collected information?

Answer 31

business games

Question 32

Arrange the steps involved in case development for employee training in the correct order of occurrence.

Answer 32

1. Identifying a problem or situation 2. Researching documents, interviewing participants, and obtaining data that provide the details of the case 3. Preparing a story outline and linking the details and exhibits to relevant points in the story 4. Determining the media to be used to present the case and preparing the actual case materials

Question 33

Identify an accurate statement about a typical business game.

Answer 33

The game is intended to demonstrate application of a behavior, skill, or knowledge.

Question 34

Business games are similar to _____ as they can be used to train employees for jobs that are risky and costly.

Answer 34

simulations

Question 35

Business games that are used to ensure learning and transfer of training should

Answer 35

be realistic to enhance meaningfulness of the game

Question 36

A(n) _____ is a training method that represents a real-life situation, with trainees' decisions resulting in outcomes that mirror what would happen if they were on the job.

Answer 36

simulation

Question 37

Identify an accurate statement about role plays.

Answer 37

In role plays, outcomes are dependent on the emotional reactions of the other trainees.

Question 38

According to research, behavior modeling is an effective technique to teach _____ skills to trainees.

Answer 38

interpersonal and computer

Question 39

The first step in developing behavior modeling training programs is to _____

Answer 39

identify the tasks that are not being adequately performed due to lack of behavior or skill

Question 40

_____ _____ refer to experiences in which trainees take on a role such as a manager, client, or disgruntled employee and explore what is involved in the role.

Answer 40

role play

Question 41

_____ _____ provides trainees with the opportunity to practice the key behaviors demonstrated by a model.

Answer 41

behavior modeling

Question 42

Which of the following is true of a behavior modeling session?

Answer 42

It involves an introduction, preparation of skill and its development, and planning of the application.

Question 43

Identify the predominant methods used to present modeling displays.

Answer 43

- Online videos - DVDs

Question 44

Identify the true statements about the key behaviors that are used in behavior modeling training programs.

Answer 44

- They are behaviors that are necessary to complete a task. - They are typically performed in a specific order for a task to be completed.

Question 45

In behavior modeling, _____ prepares trainees to implement the key behaviors on the job.

Answer 45

application planning

Question 46

Group building methods are employee training methods designed to _____

Answer 46

enhance the effectiveness of a team

Question 47

In behavior modeling, the key behaviors that trainees will practice to cultivate the same set of behaviors are provided by the _____ _____

Answer 47

model display

Question 48

In the context of group building training methods, identify the requirements for a successful experiential training program.

Answer 48

- The program should be linked to changes in employee attitudes, behaviors, and other business results. - The program needs to be associated with a specific business problem.

Question 49

True or false: Application planning requires trainees to identify and write specific situations in which the learned key behaviors should be used.

Answer 49

true

Question 50

What do trainee employees do in group building methods?

Answer 50

- They share ideas and experiences. - They get to know their own strengths and weaknesses and those of their colleagues.

Question 51

Identify an accurate statement about adventure learning.

Answer 51

It develops skills related to group effectiveness.

Question 52

In the context of group building training methods, arrange the stages of experiential learning training programs in the correct order of occurrence.

Answer 52

1. Acquiring conceptual knowledge and theory 2. Participating in a behavioral simulation 3. Analyzing the activity 4. Linking the theory and activity to real-life situations

Question 53

Which of the following statements is true about adventure learning?

Answer 53

It facilitates interpersonal interactions among trainees.

Question 54

What is team training?

Answer 54

A training that is designed to enhance group effectiveness

Question 55

An experiential learning method that uses structured activities to develop teamwork and leadership skills in trainees is known as _____

Answer 55

adventure learning

Question 56

True or false: According to former participants, adventure learning facilitates a better understanding of themselves and their interactions with coworkers.

Answer 56

true

Question 57

Which of the following group building training methods requires teams to work on solving an actual problem and holding them responsible for carrying out the plan to solve the problem?

Answer 57

action learning

Question 58

The first step in choosing a method of training is to _____

Answer 58

determine the type of learning outcome that needs to be emphasized in training

Question 59

Identify a type of instructional strategy that requires team members to observe each other's behavior and give and receive performance feedback.

Answer 59

Guided team self-correction

Question 60

In the context of group building training methods, arrange the steps involved in action learning in the correct order of occurrence.

Answer 60

1. Identifying the sponsors of action learning 2. Identifying the problem or issue 3. Identifying and selecting a group who can address the problem 4. Identifying coaches who can help a group reframe the problem