Chapter 5

Question 1

Identify an accurate statement about the program design of an employee training program.

Answer 1

It plays an important role in enhancing trainee learning and transfer of learning.

Question 2

What is Phase 1 of the program design process?

Answer 2

Trainees have to be prepared, motivated, and energized to attend the learning event.

Question 3

What is Phase 2 of the program design process?

Answer 3

Instruction and the physical environment have to be prepared to facilitate learning and transfer of training.

Question 4

What is Phase 3 of the program design process?

Answer 4

Trainees have to be encouraged to apply what they learned to their work.

Question 5

The room where training is conducted is called the _____ _____

Answer 5

training site

Question 6

What is the benefit of on-site training?

Answer 6

Actual and perceived savings of transportation; food and beverage costs; space and equipment rental costs; and ease of having local employees serve as instructors for some or part of the training

Question 7

What is the benefit of off-site training?

Answer 7

Less chance of business-related disruptions, resulting in improved trainee focus; a more memorable training setting and experience; and better opportunities for networking

Question 8

When is traditional classroom-type seating appropriate for an employee training program?

Answer 8

When the primary training method is lecture and audiovisual presentation

Question 9

The organization and coordination of an employee training program is called _____ _____

Answer 9

program design

Question 10

What is the features of the pretraining phase?

Answer 10

Involves ensuring that the work environment (i.e., climate, managers, and peers) aids learning and transfer

Question 11

What is the features of the learning event phase?

Answer 11

Focuses on building a positive learning environment

Question 12

What is the features of the post-training phase?

Answer 12

Refers to transfer of training, or getting learners to apply what they have learned to their work

Question 13

Identify the features of a good training site.

Answer 13

• It is comfortable and accessible.
• It is quiet, private, and free from interruptions.

Question 14

True or false: For a training program to be effective, it should be held off-site rather than on-site.

Answer 14

false

Question 15

A benefit of using managers and employees as trainers is that they tend to _____

Answer 15

help increase the perceived meaningfulness of the training content

Question 16

Which of the following types of seating arrangements facilitates listening to a presentation and practicing in groups by trainees at the same time?

Answer 16

Fan-type seating

Question 17

What should be emphasized when companies use in-house experts for training?

Answer 17

Teaching trainees in as concrete a manner as possible

Question 18

In the context of learning setting, a distance learning room is best suited for _____

Answer 18

self-directed learning that requires little collaboration

Question 19

Identify the dimensions on which human personalities differ as suggested by the Myers-Briggs Type Indicator (MBTI) theory.

Answer 19

• Extroversion and introversion
• Thinking and feeling

Question 20

If trainees in a U.S. training program include individuals from other countries for whom English is a second language or if one is an instructor for a training course or program in another country, one should _____

Answer 20

assess the trainees’ level of fluency in English to customize the training content

Question 21

Which of the following should be communicated to trainees to enhance their motivation to learn before training?

Answer 21

• The purpose of the course
• The learning objectives of the course

Question 22

What are the factors that should be considered before choosing a training room?

Answer 22

• The amount of self-direction required
• The amount of collaboration required

Question 23

The Myers-Briggs Type Indicator (MBTI) is a tool for instructors to _____

Answer 23

understand learner needs and styles

Question 24

True or false: A trainer should consider only language norms when customizing content and instruction for trainees for whom English is a second language.

Answer 24

false

Question 25

concept

Answer 25

map

Question 26

To enhance motivation to learn and use training content on the job among trainees, _____ should explain the importance of training, allow trainees to attend the training, and understand trainees' views on using training content on job.

Answer 26

managers

Question 27

Identify a characteristic of a concept map, which is an important component of a program design.

Answer 27

It helps in providing an overview of a training program.

Question 28

What should trainers do to help trainees retain and recall training content?

Answer 28

They should use mnemonics and metaphors to help trainees recall important ideas.

Question 29

Which of the following statements is true about application assignments that are used in training programs?

Answer 29

They help trainees understand the relation between the learned skills and their applications in the real world.

Question 30

To engage trainees in a training program, a trainer should _____

Answer 30

encourage discussion from different trainees involved in the training

Question 31

Which of the following statements is true about an effective discussion in a training program?

Answer 31

The trainer should convey the topics and time expectations to trainees before starting the discussion.

Question 32

A(n) _____ is a diagram that depicts concepts in boxes, with connecting lines indicating the relationships between the concepts.

Answer 32

concept map

Question 33

Acronyms in which the first letter of the word represents a term or step in a process are known as _____

Answer 33

mnemonics

Question 34

Assignments in which trainees are asked to apply training content to solve identified work problems or situations are known as _____ _____

Answer 34

application assignments

Question 35

According to research, what should trainers do to facilitate the best recall of training content among trainees?

Answer 35

They should behave enthusiastically and avoid vocal distractions.

Question 36

Identify the components of effective discussions.

Answer 36

- Clearly defined goals - Topic focus

Question 37

What should trainers do to deal with disruptive trainees in a training session?

Answer 37

They should explain the importance and benefits of the training session.

Question 38

True or false: Once set, group dynamics of a class cannot be altered.

Answer 38

false

Question 39

An accurate statement about a curriculum is that it _____

Answer 39

usually intends to develop a set of competencies required to do a job

Question 40

An accurate statement about a curriculum is that it _____

Answer 40

usually intends to develop a set of competencies required to do a job

Question 41

True or false: Trainers should ask employees who do not want to be trained to leave the session on the first day of the training.

Answer 41

False

Question 42

Identify a difference between a curriculum and a course or program.

Answer 42

The learning objectives covered in a course or program are more specific than those in a curriculum.

Question 43

SPADES

Answer 43

Start - It includes conducting a needs analysis and determining who needs training and what the context, the focus, and the expected results are. Plan - It involves identifying what a trainer is required to do and the resources that he or she may need. Administer - It involves making sure that tasks are accomplished and that deadlines and budgets are met. Develop - It includes designing the actual training, including materials and online modules. Engage - It involves the evaluation part of a training. Stop - It includes completing the project, making payment to suppliers and vendors, and checking with stakeholders to see if the project has met its objectives and expectations.

Question 44

Trainers should manage group dynamics by _____

Answer 44

allowing everyone in a group to contribute to the learning process

Question 45

An organized program of study designed to attain a complex learning objective is known as a _____

Answer 45

curriculum

Question 46

A(n) _____ _____ _____ refers to a figure that shows all the courses included in a curriculum, the paths that learners can take through it, and the sequences in which courses have to be completed.

Answer 46

curriculum road map

Question 47

Identify an accurate statement that distinguishes curricula from courses or lessons.

Answer 47

Learning objectives for curricula tend to be broader than objectives for courses or lessons.

Question 48

Which of the following most likely consists of project management concepts that incorporate principles of Instructional System Design (ISD)?

Answer 48

SPADES (start, plan, administer, develop, engage, and stop)

Question 49

In the context of a training program, which of the following sections of a design document provides an estimate of the training time and identifies any special conditions or issues that may affect the course?

Answer 49

delivery

Question 50

In the context of a curriculum road map, identify the information that can be used to develop and design detailed courses.

Answer 50

- The method of delivery for the content - Prerequisite skills required for the course

Question 51

_____ translates the sequence and content of training activities into a guide that is utilized by a trainer to help deliver the training.

Answer 51

a detailed lesson plan

Question 52

In a training program's design document, the goals, a description of the audience, the course design time and checkpoints, and the length of the course are included in the "_____" section.

Answer 52

scope of project

Question 53

Identify an accurate statement about a storyboard.

Answer 53

It is important for designing a course and lesson and determining sequencing.

Question 54

Identify an accurate statement about lesson plans.

Answer 54

They include the sequence of training activities and administrative details.

Question 55

_____ _____ refers to the skills needed to manage a team of people and resources to create a learning solution.

Answer 55

project management

Question 56

In the context of a training program, a design document can be used to _____

Answer 56

explain the training to managers, reviewers, or other trainers

Question 57

Which of the following is most likely to be a trainee prerequisite to participate in a training program?

Answer 57

Reading skills and basic math skills

Question 58

A group of pictures that tell a story is called a(n) _____

Answer 58

storyboard

Question 59

True or false: Self-management techniques can help trainees deal with the obstacles they are likely to face in work environments.

Answer 59

true

Question 60

Identify the greatest level of support that a manager can provide to his or her trainees.

Answer 60

Participating in training as an instructor

Question 61

Basic skills, knowledge, or any preparation that trainees need before participating in a training program are known as _____ _____

Answer 61

trainee prerequisites

Question 62

A(n) _____ _____ is a written document that contains the steps needed to be followed by the trainee and manager for an effective transfer of training to the job.

Answer 62

action plan

Question 63

Which of the following should be included in programs that emphasize near transfer of training?

Answer 63

Giving an explanation to trainees if there are any differences between work tasks and training

Question 64

What are the steps involved in a self-management module?

Answer 64

1. Discussing lapses 2. Identifying skills that are targeted for transfer 3. Identifying personal or environmental factors leading to lapses 4. Discussing coping skills and strategies 5. Identifying situations in which lapses are likely 6. Discussing resources to make sure that skills are transferred

Question 65

_____ _____ refers to the degree to which trainees' managers emphasize the importance of attending training programs, stress the application of training content to the job, and provide opportunities for trainees to use what they have learned on the job.

Answer 65

manager support

Question 66

Which of the following statements are true about an action plan?

Answer 66

- It identifies what training content will be used and how it will be used. - It helps in determining a progress check schedule for the manager and trainee.

Question 67

A support network among the _____ can improve transfer of training.

Answer 67

trainees

Question 68

True or false: Opportunity to perform is determined irrespective of the task type.

Answer 68

false

Question 69

VN World Logistics Inc. intends to enhance transfer of training for its employees. For this purpose, it launches an app called Enhanced Learner. As an electronic performance support system (EPSS), Enhanced Learner is most likely to allow employees to _____

Answer 69

access best practices related to products, planning, technology, and marketing

Question 70

A group of two or more trainees who meet and discuss their progress in using learned capabilities on the job is known as a(n) _____ _____

Answer 70

support network

Question 71

A(n) _____ _____ _____ (RFP) is a document that outlines for potential vendors and consultants the type of service the company is seeking, the type and number of references needed, the number of employees who need to be trained, funding for the project, the follow-up process used to determined level of satisfaction and service, the expected date of completion of the project, and the date when proposals must be received by the company.

Answer 71

request for proposal

Question 72

In an organizational context, a computer application that can offer expert advice, skills training, and information access on an as-needed basis is known as a(n) _____

Answer 72

electronic performance support system (EPSS)

Question 73

How can companies create, share, and use knowledge?

Answer 73

- By developing informational maps that locate where specific knowledge is stored in the company - By allowing people to save and share information with others through technology, e-mail, and social networking sites

Question 74

_____ is the extent to which a trainee actively looks for or is offered experiences to apply the newly learned behaviors, skill, and knowledge from a training program.

Answer 74

opportunity to perform

Question 75

Chief learning officers (CLOs), also known as _____, are the leaders of a company's knowledge management efforts.

Answer 75

knowledge officers

Question 76

Which of the following statements is true about a request for proposal (RFP), which is used by most companies for training purposes?

Answer 76

It helps in evaluating the proposal by describing scoring criteria.

Question 77

BT Wheels Inc., an automobile service provider, operates using a franchisee model. It plans to create a knowledge management system that would allow franchise operators to resolve their technical queries. The knowledge management system should _____

Answer 77

allow operators to answer each other's queries

Question 78

_____ _____ refers to the process of enhancing company performance by designing and implementing tools, processes, systems, structures, and cultures to create, capture, share, and use knowledge.

Answer 78

knowledge management

Question 79

Identify the keys for effective knowledge management.

Answer 79

- Encouraging employees' trust and willingness to share knowledge - Collaboration between training and information technology departments