Chapter 8

Question 1

How has technology influenced employee training?

Answer 1

It has allowed employees to pick out the type of media that they seek to use during training.

Question 2

The use of technology to enhance and extend employees’ abilities to work together regardless of their geographic proximity is known as _____

Answer 2

digital collaboration

Question 3

Identify a true statement about technology’s impact on learning.

Answer 3

Online interaction between learners is how learning mainly takes place.

Question 4

Giving trainees the option to learn through self-pacing exercises, exploring links to other material, and conversations with trainees and experts is known as _____

Answer 4

learner control

Question 5

Identify a characteristic of computer-based training.

Answer 5

It can enhance instruction by integrating interaction using simulations and games.

Question 6

What effect does technology have on employee training?

Answer 6

It permits companies to track employee accomplishments during training.

Question 7

How has technology allowed learning to become a more dynamic process?

Answer 7

By allowing for greater interaction between learners and the training material

Question 8

What is a feature of learner control?

Answer 8

It allows learners to assimilate information without being physically present.

Question 9

Which of the following is true of online learning?

Answer 9

It allows learners to choose the pace at which they seek to learn.

Question 10

The type of training that refers to instruction and delivery of training by computer through the Internet or the web is known as _____

Answer 10

e-learning

Question 11

Which of the following are advantages of online learning, or e-learning?

Answer 11

• Training can be delivered to geographically dispersed employees.
• The time taken to deliver training is reduced.
• It helps eliminate paperwork related to training management.

Question 12

True or false. Online learning methods typically include all the possible features that facilitate learning.

Answer 12

false

Question 13

Which of the following is a research result regarding the effectiveness of online learning in comparison with that of face-to-face classroom learning?

Answer 13

Online learning is better than face-to-face classroom learning when learners are able to practice the learning content and receive feedback.

Question 14

Flannelo Cosmetics Inc. replaces traditional classroom instruction with online instruction to train its employees. To develop an effective training environment, the organization should ensure that _____

Answer 14

trainees are provided with dedicated time for training

Question 15

What does needs assessment of online learning encompass?

Answer 15

It checks a company’s assets to ascertain if it has all the tools required for e-learning.

Question 16

In which of the following situations is online learning, or e-learning, typically more effective than face-to-face classroom learning?

Answer 16

• When a training program aims at teaching procedural knowledge
• When a training program seeks to teach declarative knowledge

Question 17

Kleverson Design Inc. uses online instruction instead of face-to-face classroom instruction to train its employees. To create an effective learning environment, the company should _____

Answer 17

give trainees control, including the opportunity to skip sections or modules

Question 18

Identify an accurate statement about needs assessments of e-learning.

Answer 18

It attempts to understand the skills that employees require for e-learning.

Question 19

True or false: Bandwidth cannot be increased by upgrading access speed on the users’ computers.

Answer 19

false

Question 20

An iterative process in which initial design ideas are proposed and provided in rough form in an online working prototype is known as _____ _____

Answer 20

rapid prototyping

Question 21

Identify an advantage of online learning, or e-learning.

Answer 21

Multiple forms of media can be used to improve the learning experience.

Question 22

_____ refers to the number of bytes and bits (information) that can travel between computers per second.

Answer 22

bandwidth

Question 23

Which of the following statements describe the characteristics of a positive online learning environment?

Answer 23

• Content that has no relation to the learning objectives should be limited.
• The course designers should utilize flowcharts to display the course components.

Question 24

Directly translating an instructor-led, face-to-face training program to an online format is known as _____

Answer 24

repurposing

Question 25

An attribute of effective online learning is that _____

Answer 25

training modules must be designed in such a manner that an entire module is connected

Question 26

Identify a requirement of effective online learning environments.

Answer 26

Learners must be able to direct the order in which they are taught.

Question 27

How can organizations maximize the benefits of e-learning?

Answer 27

By incorporating training time into the employee's schedule

Question 28

true or false. Online learning that repurposes an ineffective training program will result in effective training.

Answer 28

false

Question 29

Which of the following is a recommendation for ensuring that online training maximizes the benefits of learner control?

Answer 29

Training programs should teach learners how to transfer training content to unexpected situations.

Question 30

In an online learning environment, _____ are links that allow learners to access other websites that include printed materials, as well as communications links to experts, trainers, and other learners.

Answer 30

hyperlinks

Question 31

Identify a feature of an effective learning environment.

Answer 31

Organizations must allow trainees time and space to learn.

Question 32

Massive open online courses are characterized by their _____

Answer 32

high amount of learners

Question 33

What must happen for online learning to be effective?

Answer 33

Collaborative learning tools should be utilized to assist trainees during the learning process.

Question 34

A disadvantage of massive open online courses (MOOCs) is that _____

Answer 34

they have low course completion rates

Question 35

A true statement about massive open online courses (MOOCs) is that _____

Answer 35

they are free and available for usage to anyone with an Internet connection

Question 36

Lomaha Hotels Private Ltd. uses a blended learning approach to train its service staff. During training, the company should ensure that _____

Answer 36

the staff take up more responsibility for their learning in comparison to classroom delivery

Question 37

Which of the following is an advantage of massive open online courses (MOOCs)?

Answer 37

They make learning an interactive and learner-controlled process.

Question 38

_____ learning combines online learning, face-to-face instruction, and other methods for distributing learning content and instruction.

Answer 38

blended

Question 39

What is an attribute of the flipped classroom?

Answer 39

Learners are required to have an understanding of the content before class.

Question 40

Which of the following is true of blogs?

Answer 40

They can be beneficial for learners to evaluate the course content.

Question 41

Sara, the CEO of YMZ Nanotechnology Inc., decides to use a learning approach that combines face-to-face instruction and online instruction to train new employees. To increase the effectiveness of this approach, she should ensure that _____

Answer 41

it provides learners with a dedicated learning environment

Question 42

Which of the following is true of the difference between blended learning and face-to-face classroom instruction?

Answer 42

Face-to-face classroom instruction is less effective than blended learning for teaching declarative knowledge.

Question 43

The flipped classroom is characterized by _____

Answer 43

its mix of e-learning and classroom learning

Question 44

Games in which the training content is turned into a game but has business objectives are known as _____ games.

Answer 44

serious

Question 45

Which of the following are the advantages of simulations used in employee training programs?

Answer 45

- They are emotionally engaging. - They can put learners in situations that would be dangerous in the real world.

Question 46

In the context of blended learning, one of the keys for success of the flipped classroom is that learners must _____

Answer 46

comprehend and complete the assigned content prior to coming to class

Question 47

In the context of employee training, _____ _____ (AR) allows trainees to see the physical world around them but their view includes virtual media.

Answer 47

augmented reality

Question 48

Which of the following are true of simulation learning games?

Answer 48

- They make learners feel like they are part of a distinct environment. - They can provide learners with a three-dimensional educational experience.

Question 49

Identify a true statement about simulations used in employee training programs.

Answer 49

They provide a consistent message about the content that has to be learned.

Question 50

Both virtual reality (VR) and augmented reality (AR) _____

Answer 50

require the user to wear a headset or a pair of glasses

Question 51

An advantage of mobile learning is that _____

Answer 51

it is a simple way to provide learners with the latest instruction

Question 52

In the context of the use of different technologies in training, which of the following is true of mobile learning?

Answer 52

It may result in trainees facing distractions such as texts, phone calls, alerts, and interruptions from other people at work or at home

Question 53

In the context of employee training, identify the advantages of augmented reality (AR).

Answer 53

- It can be used for on-the-job support. - It is helpful for demonstrating to employees what they should do rather than just telling them.

Question 54

The major difference between augmented reality (AR) and virtual reality (VR) is that _____

Answer 54

the physical reality always exists in AR

Question 55

Identify a feature of mobile learning.

Answer 55

It is not limited by geographical constraints.

Question 56

Training that customizes the content presented to the trainee based on their learning style, ability, personality, or performance is referred to as ______ training.

Answer 56

adaptive

Question 57

Identify the disadvantages of using mobile learning as part of employee training.

Answer 57

- Developers have to consider the device and operating systems that trainees possess to ensure that mobile learning is accessible. - It is expensive to customize access to instructional resources for different devices that trainees might use.

Question 58

In the context of distance learning, _____ _____ involves instruction that is provided online through live broadcasts.

Answer 58

web conferencing

Question 59

Which of the following is true of adaptive training?

Answer 59

Course content is adjusted to suit the needs of individual learners.

Question 60

_____ learning is used by geographically dispersed companies to provide information about new products, policies, or procedures, as well as deliver skills training and expert lectures to field locations.

Answer 60

distance

Question 61

What is a feature of a virtual classroom?

Answer 61

It allows companies to save money and is convenient.

Question 62

A major disadvantage of distance learning is that _____

Answer 62

there is a low degree interaction between learners and trainers

Question 63

_____ _____ (AI) refers to a system such as a computer, a computer-controlled robot, or software that can think intelligently like humans.

Answer 63

artificial intelligence

Question 64

A _____ _____ refers to using a computer and the Internet to distribute instructor-led training to geographically dispersed employees.

Answer 64

virtual classroom

Question 65

Identify the true statements about artificial intelligence (AI).

Answer 65

- It is developed by studying how humans think, learn, decide, and work while trying to solve a problem. - It involves mimicking how people make decisions and determine value.

Question 66

Identify the true statements about the use of chatbots in training programs.

Answer 66

- Chatbots can be used to give trainees messages reminding them of the concepts learned in training. - Chatbots can be used to ask learners about difficulties that they face when applying learning on the job.

Question 67

Identify the true statements about machine learning.

Answer 67

- Machine learning involves systems that learn by applying algorithms to data to identify user trends. - Machine learning can be utilized to develop a personalized and customized learning experience for trainees.

Question 68

Identify an attribute of an electronic performance support system (EPSS).

Answer 68

It contains all the software required to support the work of individuals.

Question 69

_____ refer to artificial intelligence systems that create an automated personalized conversation with human users.

Answer 69

chatbot

Question 70

A characteristic of a learning management system is that _____

Answer 70

it allows learners to get in touch with topic experts

Question 71

An advantage of distance learning is that _____

Answer 71

it allows organizations to save on travel expenditure

Question 72

_____ refers to artificial intelligence systems that learn.

Answer 72

machine learning

Question 73

Identify the true statements about an organization's learning management system.

Answer 73

- It can be used to store information about which courses the employees have completed. - Its effectiveness is maximized if it is integrated with talent management systems.

Question 74

An _____ system is an electronic infrastructure that captures, stores, and distributes individual and corporate knowledge assets throughout an organization.

Answer 74

electronic performance support

Question 75

A technology platform that can be used to automate the administration, development, and delivery of all of a company's training programs is referred to as a(n) ______ system

Answer 75

learning management