Chapter 9 Flashcards
Conflict:
A serious disagreement or argument, typically a protracted one. In various contexts, it can refer to disputes between individuals, groups, organizations, or nations.
Emotional Awareness:
The ability to recognize and understand one’s own emotions and the emotions of others. It involves being attuned to how you feel and why you feel that way.
You Statements:
Phrases that place blame or responsibility on another person, often starting with “you.” For example, “You always leave the toilet seat up.” These statements can escalate conflicts because they can make the other person feel attacked or defensive.
Emotional Intelligence (EI):
The ability to perceive, control, and evaluate emotions. It involves understanding both your own emotions and the emotions of others, and using this awareness to guide thinking and behavior.
Letting Go of Negative Thoughts:
The process of releasing or dismissing negative thoughts that contribute to stress, anxiety, or conflict. This can restructuring, mindfulness, or other techniques to focus on positive thinking.
Positive Emotions during Conflict:
Experiencing and expressing positive emotions such as gratitude, empathy, and understanding during a conflict. This can help de-escalate tensions and foster more constructive communication.
Compliance:
The act of to a request or demand. It is the lowest level of influence where an individual follows orders but may not necessarily agree with them.
Identification:
A higher level of influence where an individual adopts the attitudes, beliefs, or behaviors of another person or group because they identify with them.
Internalization:
The highest level of influence where an individual fully accepts and integrates the attitudes, beliefs, or behaviors into their own value system.
Informational:
Power derived from having knowledge or information that others need or want. For example, a manager who has access to important data that employees need to perform their jobs.
Coercive:
Power based on the ability to deliver punishments or negative consequences. For example, a boss who can fire employees.
Reward:
Power based on the ability to provide rewards or positive outcomes. For example, a manager who can give bonuses or promotions.
Legitimate:
Power that comes from a formal position or role within an organization. For example, a CEO who has the authority to make executive decisions.
Expert:
Power derived from having specialized knowledge or skills in a particular area. For example, a doctor who has expertise in a medical field Referent: Power that comes from being liked, respected, or admired by others. For example, a popular leader who inspires loyalty and respect among colleagues.
Influence:
The capacity to have an effect on the character, development, or behavior of someone or something. Influence can be exerted through various means, including authority, persuasion, or emotional appeal.
