Chapter 9 Flashcards
Communication
What is communication?
Sending information from one person to another.
Compare encoding to decoding?
Encoding is converting an idea into a message to send.
Decoding is receiving and understanding the encoded message.
The communication process involves 3 steps. What are they?
1- Sender encodes a message and uses a channel to send it.
2- The receiver gets the message and decodes it.
3- The receiver then sends feedback to the sender but that may be distorted due to “noise”.
One-way vs Two-way communication:
One-way: sender to receiver only.
Two-way: When the receiver replies with feedback.
What is “Task Interdependence”?
when a person or task is dependent on another to finish or start.
What’s the difference between pooled, sequential, and reciprocal interdependence?
Pooled: when members work alone then pool their output into one combined output.
Sequential: tasks done in an order.
Reciprocal: when constant communication is needed to finish a task.
What are 3 barriers to effective communication?
-Noise.
-Selective perception.
-Language/culture barriers.
List 3 skills to improve communication:
-Active listening.
-Giving feedback.
-Writing skills.
What are 3 ways to improve your email game?
-Reread messages before sending.
-Make it concise.
-Respond quick.
Information pull vs Information push:
Pull: receiving requested information
Push: receiving information without request.
What are 2 types of collaboration software?
Workflow automation systems.
Decision support systems.
What is media richness?
It’s how well a form of media can convey a message.
What’s the difference between horizontal and diagonal communication in a company?
Horizontal: communication between different employees at the same level.
Diagonal: Communication across departments AND levels.
