Chapter 10

Question 1

Constructive vs Dysfunctional conflict:

Answer 1

Constructive: positive. leads to growth and improves decisions.

Dysfunctional: Negative. emotion driven and harms performance.

Question 2

What are 3 sources of conflict in organizations?

Answer 2

-Differing values.
-Poor communication.
-Differing goals.

Question 3

What is structural conflict?

Answer 3

Conflict resulting from how an organization is set up.
For example, roles and responsibilities not being clearly defined.

Question 4

What is vertical conflict?

Answer 4

Conflict between employees of different levels.

Question 5

How to De-escalate conflict? (List 3 things)

Answer 5

-Don’t overreact.

-Empathy.

-Manager enforcing limits on escalating behaviors like threats or violence.

Question 6

What are 3 actions that can escalate conflict?

Answer 6

-Hostility.

-Switching blame on other party.

-Focusing on the person and not the actual issue.

Question 7

What’s the difference between distributive and integrative negotiation?

Answer 7

Distributive: there is a winner and loser in the negotiation.

Integrative: both parties achieve their goals through mutual agreement.

Question 8

What are 4 tips for effective negotiation?

Answer 8

-Both sides know each other’s interests.

-Suppress emotions.

-Use leverage.

-Awareness of cultural differences in negotiation.