Chapter 9

Question 1

Benefits

Answer 1

forms of indirect compensation including pensions, health insurance, and vacation

Question 2

Compensation

Answer 2

the monetary and non-monetary payments employees receive in return for their labour

Question 3

Development

Answer 3

the process of preparing employees to assume increased responsibility in both present and future positions

Question 4

Human Resource Management (HRM)

Answer 4

all the activities involved in acquiring, maintaining, and developing an organization’s Human Resources

Question 5

Job Analysis

Answer 5

a systematic approach that identifies and determines the job duties and requirements and their relative importance to other jobs in the organization

Question 6

Job description

Answer 6

a list of the tasks and responsibilities for a particular job

Question 7

Job specification

Answer 7

a list of the qualifications required to perform a particular job

Question 8

Multiculturalism

Answer 8

the fundamental belief that all citizens are equal regardless of their racial or ethnic backgrounds

Question 9

Orientation

Answer 9

the process of acquainting new employees with an organization

Question 10

Performance appraisal

Answer 10

the evaluation of employees’ current and potential levels of performance to allow managers to make objective human resources decisions

Question 11

Probationary period

Answer 11

a period of time for the company to assess the job performance of a new employee and for the new employee to assess their fit with the company

Question 12

Recruiting

Answer 12

the process of attracting qualified job applicants

Question 13

Replacement chart

Answer 13

a list of key job roles, current employees, and existing and potential job vacancies

Question 14

Selecting

Answer 14

identifying who has the qualifications necessary to be successful in the position and offering the chosen candidate a position in the company

Question 15

Skills inventory

Answer 15

a computerized database containing information on the skills and experience of all current employees

Question 16

Training

Answer 16

the process of teaching new employees how to do their jobs, or teaching existing employees how to do their jobs more effectively and efficiently

Question 17

Workplace diversity

Answer 17

the differences among people in the workforce in terms of social background, ethnicity, gender, religion, age, physical or learning abilities, and sexual orientation