Chapter 9

Question 1

The online process of developing, marketing, selling, delivering, servicing, and paying for products
and services.

Answer 1

Electronic commerce

Question 2

. Business selling to consumers at retail Web stores
is an example.

Answer 2

E-commerce processes

Question 2

. Using an e-commerce portal for auctions by business customers and their suppliers is an example.

Answer 2

Electronic commerce- B2B

Question 3

Using an e-commerce Web site for auctions
among consumers is an example.

Answer 3

Electronic commerce -C2C

Question 3

E-commerce applications must implement several major categories of interrelated processes, such as search and catalog management, in order to be effective.

Answer 3

E-commerce processeS

Question 4

Tracks your Web site behavior to provide you with an individualized Web store experience

Answer 4

E-commerce processes - Profiling and
personalizing

Question 4

Helps to establish mutual trust between you and an e-tailer at an e-commerce site.

Answer 4

E-commerce processes- Access control and
security

Question 5

Sends you an e-mail when your e-commerce order has been shipped.

Answer 5

E-commerce processes - Event notification

Question 6

Develops, generates, delivers, and updates information to you at a Web site.

Answer 6

E-commerce processes - Content and catalog
management

Question 6

Ensures that proper e-commerce transactions, decisions, and activities are performed to serve you
more efficiently.

Answer 6

E-commerce processes- Workflow management

Question 7

Includes matchmaking, negotiation, and mediation processes among buyers and sellers.

Answer 7

E-commerce processes - Collaboration and
trading

Question 8

Companies that serve as intermediaries in
e-commerce transactions.

Answer 8

Infomediaries

Question 9

An e-commerce marketplace that may provide catalog, exchange, or auction services for businesses or consumer

Answer 9

E-commerce marketplaces - Portal

Question 9

A process aimed at improving the volume and/or quality of traffic to a Web site.

Answer 9

Search engine optimization

Question 10

Buyers bidding for the business of a seller

Answer 10

E-commerce marketplaces - Auction

Question 10

Marketplace for bid (buy) and ask (sell)
transactions.

Answer 10

E-commerce marketplaces - Exchange

Question 10

The most widely used type of marketplace in B2C e-commerce

Answer 10

E-commerce marketplaces - Catalog

Question 11

The marketing or sales channel created by a company to conduct and manage its e-commerce activities.

Answer 11

E-commerce channel

Question 11

The processing of money and credit transfers between businesses and financial institutions

Answer 11

Electronic funds transfer

Question 12

Companies can evaluate and choose from several e-commerce integration alternatives.

Answer 12

Clicks-and-bricks strategy

Question 12

Ways to provide efficient, convenient, and secure payments in e-commerce.

Answer 12

E-commerce processes -Electronic payment
systems

Question 13

Web sites and portals hosted by individual companies, consortiums, or intermediaries that bring together buyers and sellers to accomplish e- commerce transactions

Answer 13

E-commerce marketplaces

Question 14

A component of e-commerce sites that helps customers find what they are looking for

Answer 14

E-commerce processes - Search management