Chapter 9 Flashcards
The online process of developing, marketing, selling, delivering, servicing, and paying for products
and services.
Electronic commerce
. Business selling to consumers at retail Web stores
is an example.
E-commerce processes
. Using an e-commerce portal for auctions by business customers and their suppliers is an example.
Electronic commerce- B2B
Using an e-commerce Web site for auctions
among consumers is an example.
Electronic commerce -C2C
E-commerce applications must implement several major categories of interrelated processes, such as search and catalog management, in order to be effective.
E-commerce processeS
Tracks your Web site behavior to provide you with an individualized Web store experience
E-commerce processes - Profiling and
personalizing
Helps to establish mutual trust between you and an e-tailer at an e-commerce site.
E-commerce processes- Access control and
security
Sends you an e-mail when your e-commerce order has been shipped.
E-commerce processes - Event notification
Develops, generates, delivers, and updates information to you at a Web site.
E-commerce processes - Content and catalog
management
Ensures that proper e-commerce transactions, decisions, and activities are performed to serve you
more efficiently.
E-commerce processes- Workflow management
Includes matchmaking, negotiation, and mediation processes among buyers and sellers.
E-commerce processes - Collaboration and
trading
Companies that serve as intermediaries in
e-commerce transactions.
Infomediaries
An e-commerce marketplace that may provide catalog, exchange, or auction services for businesses or consumer
E-commerce marketplaces - Portal
A process aimed at improving the volume and/or quality of traffic to a Web site.
Search engine optimization
Buyers bidding for the business of a seller
E-commerce marketplaces - Auction
Marketplace for bid (buy) and ask (sell)
transactions.
E-commerce marketplaces - Exchange
The most widely used type of marketplace in B2C e-commerce
E-commerce marketplaces - Catalog
The marketing or sales channel created by a company to conduct and manage its e-commerce activities.
E-commerce channel
The processing of money and credit transfers between businesses and financial institutions
Electronic funds transfer
Companies can evaluate and choose from several e-commerce integration alternatives.
Clicks-and-bricks strategy
Ways to provide efficient, convenient, and secure payments in e-commerce.
E-commerce processes -Electronic payment
systems
Web sites and portals hosted by individual companies, consortiums, or intermediaries that bring together buyers and sellers to accomplish e- commerce transactions
E-commerce marketplaces
A component of e-commerce sites that helps customers find what they are looking for
E-commerce processes - Search management
