Chapter 12

Question 1

Using an organized sequence of activities to study a problem or opportunity using systems thinking.

Answer 1

Systems analysis and design

Question 2

Trying to recognize systems and the new interrelationships and components of systems in any situation.

Answer 2

Systems thinking

Question 3

Evaluating the success of a solution after it has
been implemented

Answer 3

Postimplementation review

Question 4

Your evaluation shows that benefits outweigh costs for a proposed system.

Answer 4

Cost/benefit analysis

Question 5

The costs of acquiring computer hardware,
software, and specialists.

Answer 5

Tangible - Costs

Question 6

Loss of customer goodwill caused by errors in a
new system

Answer 6

Intangible - Costs

Question 7

Increases in profits caused by a new system.

Answer 7

Tangible - Benefits

Question 8

Improved employee morale caused by efficiency
and effectiveness of a new system.

Answer 8

Intangible- Benefits

Question 9

A multistep process to conceive, design, and
implement an information system.

Answer 9

Systems approach

Question 10

A diagram or blueprint of a system that shows
what it does without regard to how it does it

Answer 10

Logical model

Question 11

Determines the organizational, economic,
technical, and operational feasibility of a proposed
information system.

Answer 11

Feasibility study

Question 12

The goal of this feasibility analysis category is
to determine whether the proposed system will
provide positive economic benefits.

Answer 12

Economic feasibility

Question 13

Reliable hardware and software are available to
implement a proposed system.

Answer 13

Technical feasibility

Question 14

Determining whether or not any copyright or
patent infringements may exist as the result of a
new system

Answer 14

Legal/political feasibility

Question 15

Do we have the right people to operate the new
system?

Answer 15

Human factors feasibility

Question 16

A multistage process for studying in detail the
information needs of users and any information
systems presently used, and then developing a
system to correct a problem or improve operations.

Answer 16

Systems development life cycle

Question 17

A detailed description of user information
needs and the input, processing, output, storage, and control capabilities required to
meet those needs.

Answer 17

Functional requirements

Question 18

Systems design should focus on developing user friendly input and output methods for a system.

Answer 18

User interface design

Question 19

A detailed description of the hardware, software,
people, network, and data resources and information
products required by a proposed system.

Answer 19

System specifications

Question 20

Acquiring hardware and software, testing and
documenting a proposed system, and training
people to use it.

Answer 20

Systems implementation

Question 21

Making improvements to an operational system.

Answer 21

Systems maintenance

Question 22

An interactive and iterative process of developing and refining information system prototypes.

Answer 22

Prototyping

Question 23

Managers and business specialists can develop
their own e-business applications.

Answer 23

End-user development

Question 23

Correcting, converting, filtering, consolidating,
and organizing data when replacing an old
system.

Answer 23

Data conversion

Question 24

Operate in parallel with the old system, use a test site, switch in stages, or cut over immediately to a new system.

Answer 24

Conversion

Question 25

Checking whether hardware and software work
properly for end users.

Answer 25

System testing

Question 25

Keeping an IS project on time and within its
budget would be a major goal.

Answer 25

Project Management

Question 26

A user manual communicates the design and
operating procedures of a system.

Answer 26

Documentation

Question 27

Cost and benefits that can be quantified with a
high degree of certainty

Answer 27

Tangible

Question 28

The degree to which a proposed system fits with
the business environment and organizational
objectives.

Answer 28

Operational feasibility

Question 28

Costs and benefits of a new system that are hard to quantify.

Answer 28

Intangible

Question 28

A phase within systems analysis focused
on understanding the organization and its
environment.

Answer 28

Organizational analysis

Question 29

The process by which a system goes from designs and blueprints to becoming a working system.

Answer 29

Implementation process