Chapter 14 Flashcards
Focuses on discovering innovative approaches to
satisfying a company’s customer value and business
value goals with the support of IT.
Business/IT planning proceSS
Concerned with the use of hardware, software,
network, and IS personnel resources within the
corporate or business unit.
IS operations management
Managing business/IT planning and the IS function within a company
Managing information
technology
A conceptual design, or blueprint, of an organization’s IS/IT functions, hardware, and software created by a strategic business/IT planning process.
. IT architecturE
Many organizations have both centralized and
decentralized IT units
Centralization or decentralization
of IT
Managing the creation and implementation of new business applications.
Application development
management
End users need liaison, consulting, and training
services.
User services
Involves recruiting, training, and retaining qualified
IS personnel
IT staff planning
Corporate locations for computer system
operation
Data center
Rapidly changing technological developments
must be anticipated, identified, and implemented
Technology management
A relocation of an organization’s business processes (including production/manufacturing) to a lower-cost location, usually overseas.
Offshoring
The executive responsible for strategic business/
IT planning and IT management.
Chief information officer
(CIO
The executive in charge of researching and implementing new information technologies.
Chief technology officer (CTO)
Software that helps monitor and control computer
systems in a data center.
System performance monitor
The cost of IS services may be allocated back to
end users.
Chargeback systems
Many business firms are replacing their mainframe systems with networked PCs and servers.
Downsizing
The purchase of goods or services from third party partners that were previously provided
internally.
Outsourcing
Managing IT to support a company’s international
business operations.
Global information technology
management
A business depends heavily on its information systems and Internet technologies to help it integrate
its global business activities.
Transnational strategy
Global customers, products, operations, resources,
and collaboration
Global business drivers
. Global telecommunications networks like the
Internet move data across national boundaries.
Transborder data flows
(TDF)
Agreement is needed on common user interfaces and Web site design features in global IT.
. Global information technology
management - Systems development
issues
Security requirements for personal information in corporate databases within a host country are a top concern
Global information technology
management - Data access issues
Business managers should oversee IT decision
making and projects that are critical to their
business units’ success.
Management and end-user
involvemenT
