Chapter 7 Flashcards
Using the Internet and other networks for
e-commerce, enterprise collaboration, and
Web-enabled business processes.
E-business (
Information systems that cross the boundaries of
the functional areas of a business in order to integrate and automate business processes.
Cross-functional enterprise
systems
Information systems that support marketing, production, accounting, finance, and human resource
management
Functional business system
E-business applications fit into a framework of interrelated cross-functional enterprise applicatio
. Enterprise application
architecture
Software that interconnects enterprise application
system
Enterprise application
integration
Information systems for customer relationship
management, sales management, and promotion
management.
Marketing information
systems
Collaborating interactively with customers in
creating, purchasing, servicing, and improving
products and services
Interactive marketinG
Using mobile computing networks to support
salespeople in the field
Sales force automation
Use electronic communications, conferencing,
and collaborative work tools to support and enhance collaboration among teams and workgroups
Enterprise collaboration
system
Information systems that support manufacturing
operations and management.
Manufacturing information
systems
A conceptual framework for simplifying and integrating all aspects of manufacturing automation
Computer-integrated
manufacturing (
Using computers in a variety of ways to help
manufacture products
Computer-aided
manufacturing
Using computers to operate a petroleum refinery.
Process contro
Information systems to support staffing, training
and development, and compensation administration
Human resource information
systems (
Using computers to help operate machine tools.
Machine control (
Using the Internet for recruitment and job hunting is an example
Online HRM systems
Accomplishes legal and historical record-keeping
and gathers information for the planning and control of business operations
Accounting information
systems
An example is using the Internet and extranets to do
accounts receivable and accounts payable activities.
Online accounting system
Handles sales orders from customers.
Order processinG
Keeps track of items in stock.
Inventory control
Keeps track of amounts owed by customers.
Accounts receivablE
Keeps track of purchases from suppliers.
Accounts payable
Produces employee paychecks.
PayrolL
Produces the financial statements of a firm.
General ledger
Information systems for cash management, investment management, capital budgeting, and financial
forecasting.
Financial management
systems
Performance monitoring and control systems for
factory floor operations.
. Manufacturing execution
systems
Customizing advertising and promotion methods
to fit their intended audience.
Targeted marketing
Data entry, transaction processing, database maintenance, document and report generation, and inquiry processing
Transaction processing cyclE
Collecting and periodically processing transaction
data.
Batch processing
Processing transaction data immediately after they
are captured
Real-time processing (
Systems that immediately capture and process
transaction data and update corporate databases.
Online transaction processing
systems
