Chapter 7

Question 1

Using the Internet and other networks for
e-commerce, enterprise collaboration, and
Web-enabled business processes.

Answer 1

E-business (

Question 2

Information systems that cross the boundaries of
the functional areas of a business in order to integrate and automate business processes.

Answer 2

Cross-functional enterprise
systems

Question 3

Information systems that support marketing, production, accounting, finance, and human resource
management

Answer 3

Functional business system

Question 4

E-business applications fit into a framework of interrelated cross-functional enterprise applicatio

Answer 4

. Enterprise application
architecture

Question 5

Software that interconnects enterprise application
system

Answer 5

Enterprise application
integration

Question 6

Information systems for customer relationship
management, sales management, and promotion
management.

Answer 6

Marketing information
systems

Question 7

Collaborating interactively with customers in
creating, purchasing, servicing, and improving
products and services

Answer 7

Interactive marketinG

Question 8

Using mobile computing networks to support
salespeople in the field

Answer 8

Sales force automation

Question 9

Use electronic communications, conferencing,
and collaborative work tools to support and enhance collaboration among teams and workgroups

Answer 9

Enterprise collaboration
system

Question 9

Information systems that support manufacturing
operations and management.

Answer 9

Manufacturing information
systems

Question 10

A conceptual framework for simplifying and integrating all aspects of manufacturing automation

Answer 10

Computer-integrated
manufacturing (

Question 10

Using computers in a variety of ways to help
manufacture products

Answer 10

Computer-aided
manufacturing

Question 11

Using computers to operate a petroleum refinery.

Answer 11

Process contro

Question 12

Information systems to support staffing, training
and development, and compensation administration

Answer 12

Human resource information
systems (

Question 12

Using computers to help operate machine tools.

Answer 12

Machine control (

Question 13

Using the Internet for recruitment and job hunting is an example

Answer 13

Online HRM systems

Question 13

Accomplishes legal and historical record-keeping
and gathers information for the planning and control of business operations

Answer 13

Accounting information
systems

Question 14

An example is using the Internet and extranets to do
accounts receivable and accounts payable activities.

Answer 14

Online accounting system

Question 15

Handles sales orders from customers.

Answer 15

Order processinG

Question 16

Keeps track of items in stock.

Answer 16

Inventory control

Question 17

Keeps track of amounts owed by customers.

Answer 17

Accounts receivablE

Question 18

Keeps track of purchases from suppliers.

Answer 18

Accounts payable

Question 19

Produces employee paychecks.

Answer 19

PayrolL

Question 20

Produces the financial statements of a firm.

Answer 20

General ledger

Question 21

Information systems for cash management, investment management, capital budgeting, and financial
forecasting.

Answer 21

Financial management
systems

Question 22

Performance monitoring and control systems for
factory floor operations.

Answer 22

. Manufacturing execution
systems

Question 23

Customizing advertising and promotion methods
to fit their intended audience.

Answer 23

Targeted marketing

Question 24

Data entry, transaction processing, database maintenance, document and report generation, and inquiry processing

Answer 24

Transaction processing cyclE

Question 25

Collecting and periodically processing transaction
data.

Answer 25

Batch processing

Question 26

Processing transaction data immediately after they
are captured

Answer 26

Real-time processing (

Question 27

Systems that immediately capture and process
transaction data and update corporate databases.

Answer 27

Online transaction processing
systems