Chapter 1

Question 1

People who spend most of their workday creating, using, and distributing information

Answer 1

Knowledge workers

Question 2

Information systems support an organization’s business processes, operations, decision-making,
and strategies for competitive advantage

Answer 2

Roles of IS in business

Question 3

Using IT to reengineer business processes to
support e-business operations.

Answer 3

Support of business processes
and operations

Question 4

Using Web-based decision support systems to support sales managers.

Answer 4

Support of business decision
making

Question 5

Using information technology for e-commerce to gain a strategic advantage over competitors.

Answer 5

Support of strategies for
competitive advantage

Question 6

A system that uses people, hardware, software, and network resources to collect, transform, and disseminate information within an organization.

Answer 6

Information Systek

Question 7

An information system that uses computers and their hardware and software.

Answer 7

Computer-based information system

Question 8

Anyone who uses an information system or the information it produces

Answer 8

End-users

Question 9

Applications using the Internet, corporate
intranets, and inter-organizational extranets for e-business operations, e-commerce, and enterprise
collaboration.

Answer 9

E-business applications

Question 10

The buying, selling, marketing, and servicing of products over the Internet and other networks.

Answer 10

E-commerce

Question 11

Groupware tools to support collaboration among networked teams.

Answer 11

Enterprise collaboration
systems

Question 12

A group of interrelated components with a clearly defined boundary working together toward the attainment of a common goal.

Answer 12

Systems

Question 13

Data about a system’s performance.

Answer 13

Feedback

Question 13

4. Making adjustments to a system’s components so that it operates properly.

Answer 13

Control

Question 14

Facts or observations.

Answer 14

Data

Question 15

Data that have been placed into a meaningful
context for an end user.

Answer 15

Information

Question 16

Converting data into information is a type of this kind of activity

Answer 16

Information system
activities

Question 17

An information system uses people, hardware, software, network, and data resources to perform input, processing, output, storage, and control activities that transform data resources into information products.

Answer 17

Information system model

Question 18

Machines and media

Answer 18

Hardware resources

Question 19

Computers, disk drives, video monitors, and
printers are examples

Answer 19

Machines

Question 20

Magnetic disks, optical disks, and paper forms are examples.

Answer 20

Media

Question 21

Programs and procedures

Answer 21

Software resources

Question 22

A set of instructions for a computer.

Answer 22

Programs

Question 23

A set of instructions for people.

Answer 23

Procedures

Question 24

End users and information systems professionals.

Answer 24

People Resources

Question 25

Using the keyboard of a computer to enter data

Answer 25

Input

Question 26

Computing loan payments.

Answer 26

Processing

Question 27

Printing a letter you wrote using a computer.

Answer 27

Output

Question 27

Saving a copy of the letter on a magnetic disk.

Answer 27

Storage

Question 28

Having a sales receipt as proof of a purchase.

Answer 28

Control

Question 29

Information systems can be classified into
operations, management, and other categories.

Answer 29

Types of information systems

Question 30

Includes transaction processing, process control, and end-user collaboration systems.

Answer 30

Operations support systems

Question 31

Includes management information, decision
support, and executive information systems

Answer 31

Management support
systems

Question 32

Information systems that perform transaction processing and provide information to managers across the boundaries of functional business
areas

Answer 32

Cross-functional informational
system

Question 33

Internet-like networks and Web sites inside a
company.

Answer 33

Intranet

Question 34

Interorganizational Internet-like networks among
trading partners.

Answer 34

Extranet

Question 35

Using the Internet, intranets, and extranets to empower internal business operations, e-commerce, and enterprise collaboration

Answer 35

E-business

Question 36

Information systems that focus on operational and managerial applications in support of basic business functions such as accounting or
marketing.

Answer 36

Functional business systems

Question 37

Data should be viewed the same way as any
organizational resource that must be managed
effectively to benefit all stakeholders in an
organization.

Answer 37

Data resources

Question 38

A major challenge for business managers and professionals today in solving business problems.

Answer 38

Developing successful information
system solutions

Question 39

Examples include messages, reports, forms, and graphic images, which may be provided by video displays, audio responses, paper products, and multimedia

Answer 39

Information products

Question 40

These include communications media and
network infrastructure.

Answer 40

Network resources

Question 41

People who develop and operate information
systems.

Answer 41

IS specialists

Question 42

The execution of a set of activities in order to
convert data into information.

Answer 42

Data or information
processing