chapter 9 Flashcards
in order to have effective communication the message must be:
1.received
2.understood
3.acted upon
what is one way communication
a message which does not require a response
what is two way communication
when the receiver gives a response to the message and there is a discussion about it
advantages of two way communication
1.clear understanding of the message sent, if message not understood communication is ineffective
2.receiver feels more a part of this process->motivates the receiver
what is internal communication
communication between members of the same organization, improves efficiency
what is external communication
communication between the organization and other organizations
why is external communication important
it affects the image and efficiency of the business
what is formal communication
when messages are sent through established channels using professional language
what is informal communication
when message is sent and received casually with the use of everyday language
disadvantages of informal communication
can spread rumors or gossip
define grapevines
informal or unrecognized meetings
define downward communication
when messages are sent from managers to subordinate
define upward communication
when a message or feedback is passed from subordinate to manager
define horizontal/lateral communication
when people at the same level of an organization communicate with each other
verbal communication methods
1.meetings
2.phone calls
3.voice message
4.voice conference
5.briefings
advantages of verbal communication
1.immediate feedback
2.quick
3.body lang/voice
disadvantages of verbal communication
1.no permanent record
2.time consuming
3.costly
written communication methods
1.email
2.text
3.notice board
4.report
5.letter
advantages of written communication
1.quick and cheap->could be copied and sent to many
2.permanent record
disadvantages of written communication
1.no immediate feedback
2.information overload
3.no body language
visual communication methods
1.videos
2.pictures
3.diagrams
4.graphs
advantages of visual communication
1.eye catching
disadvantages of visual communication
1.difficult for people to interpret
factors to consider when choosing communication method
1.cost
2.speed
3.message details
4.leadership style
problems with the sender and how to overcome it
1.language is foreign or jargon-make sure message is understandable
2.talk too fast or slow-make sure message is clear
3.wrong message-make sure right person is receiving the right message
problems with the message and how to overcome it
1.message lost-insist on feedback
2.wrong choice of communication method-sender must select the correct method
3.breakdown of the method-consider another method
problems with the receiver and how to overcome it
1.doesn’t trust sender-there should be trust between the sender and receiver
2.not paying attention-importance of message should be emphasized
problems with the feedback and how to overcome it
slow-use direct communication
