chapter 6

Question 1

define motivation

Answer 1

reason/drive for employees to work hard and effectively

Question 2

why do people work

Answer 2

1.money
2.security
3.social needs
4.feeling important

Question 3

benefits of well motivated work force

Answer 3

1.lower labour turnover(rate at which workers leave a job)->improve reputation of business as employer->attracting skilled labour
2.less absenteeism->higher productivity ,higher output
3.workers more willing to accept responsibility-> better future manager

Question 4

F.W Taylor

Answer 4

if workers are paid more, they will be more productive. However, this is too simplistic

Question 5

Maslow

Answer 5

hierarchy of needs. people are motivated by unsatisfied needs.
1.physiological needs
2.safety
3.social
4.esteem
5.self actualization
however, some levels do not appear to exist for some individuals

Question 6

Herzberg

Answer 6

two sets: Hygiene and motivators
hygiene:aspects of the job that their presence is not motivating but their absence is demotivating
motivators:aspects of the job that cause true job motivation

Question 7

what are financial rewards

Answer 7

1.salary-monthly +bonus, commission(%sale), profit share, share ownership, prp
2.wage-daily or weekly
time rate->more working hours, however might need supervisor
piece rate->higher output

Question 8

what are non financial rewards

Answer 8

fringe benefits:
1.company car
2.discounts
3.health insurance

Question 9

what is job satisfaction

Answer 9

enjoyment derived from job itself

Question 10

ways to give job satisfaction

Answer 10

1.job rotation:swap around tasks to add variety and less boredom. requires flexible employees
2.job enlargement:same level of responsibility, but more tasks
3.job enrichment:higher level of responsibility, and more tasks
4.team work:creates sense of unity
5.training:enhance skills, customer feels invested in