chapter 8 Flashcards
The Role of the H.R. (Human Resource) Department
1.Recruitment and selection
2.Redundancy and dismissal
3.Health and safety
4.Wages and salaries
when does a vacancy arise
1.startup
2.expansion
3.replacement
what is job analysis
research done by HR to understand the tasks and duties that need to be carried out by employees
what is job description
explaining the duties and responsibilities needed by the applicant
what is person specification
the requirements of the candidate
what is internal recruitment
when a vacancy is filled by an existing employee of the business
advantages of internal recruitment
1.Saves time and money- no need for advertising and interviewing
2.Person already known to business
3.Person knows business’ ways of working
4.Motivating for other employees to see their colleagues being promoted- urging them to work hard
disadvantages of internal recruitment
1.No new skills and experience coming into the business
2.Jealousy among workers
what is external recruitment
when a vacancy is filled by someone who is not an existing employee and will be new to the business.
how is external recruitment advertised
1.local newspaper
2.national newspaper
3.specialist magazine
4.recruitment agencies
what is curriculum vitae (CV) or resume
detail the person’s qualifications, experience, qualities and skills written in standard format
uses of interview
1.assess applicant’s ability to do the job
2.assess personal qualities of the applicant
3.assess character and personality of applicant
tests that can be used in selection process
1.skill test
2.aptitude test
3.personality test
4.group situation test
what is the contract of employment
legal agreement between the employer and the employee
what is part time worker
works less than 30 hours per week
what is full time worker
works 30-35 hours per week
advantages of part time worker
1.less hours->less salary->less cost
2.flexible hours->can extend operating hours->serve more customers->more sales
disadvantages of part time workers
1.difficulty in communication
2.cost of recruiting 2 part timers=1 full time
benefits of training
1.less mistakes->less waste->higher efficiency
2.higher productivity->higher output
3.better reputation(customer loyalty)
4.better future managers
5.motivates them
-more confidence->better performance->more job satisfaction->attracts better employees
6.workers feel invested in->loyalty->less labour turnover
what is induction training
introduction given to new employee
advantages of induction training
1.helps new employees settle quickly
2.less likely to make mistakes
disadvantages of induction training
1.delays start of the job
2.wages paid but no work done
what is on the job training
observing another experienced worker do their job
advantages of on the job training
1.It is training to the specific needs of the business
2.It usually costs less than off-the-job training
3.It ensures there is some production from worker
disadvantages of on the job training
1.The trainer won’t be productive as they are taking some time to teach the new employee
2.The trainer may have bad habits that can be passed onto the trainee
what is off the job training
being trained away from the workplace, usually by specialist trainers
advantages of off the job training
1.A broad range of skills can be taught using these techniques
2.output not effected if after hours
disadvantages of off the job training
1.Costs are high
2.The additional qualifications means it is easier for the employee to leave and find another job
what is workforce planning
process an organization uses to analyze its workforce and determine the steps it must take to prepare for future staffing needs
when will business need to downsize the workforce
1.automotive
2.recession
3.relocating
4.lack of demand
5.de-layering
6.mergers and takeovers
how can the hr reduce the number of workers
1.dismissal:where a worker is told to leave their job because their work or behaviour is unsatisfactory
2.Redundancy:when an employee is no longer needed and so loses their work, though not due to any fault of theirs.
impact of redundancy
1.less labour costs->lowering costs of salary
2.redundancy payments have to be made, however this will only affect the business short term
3.less job security for remaining workers->demotivation
what is a trade union
1.a group of employees who have joined together to ensure their interests are protected
benefits of trade union
1.strength in numbers when negotiating with employers
2.improved conditions for employment
3.improved work environment
disadvantages of trade union to employees
1.costs money to be a member
benefits of trade union to employers
1.can help improve communication between workers and managers
disadvantages of trade union to employers
1.trade union can organize strikes which can affect business productivity
employees are protected in many areas such as
1.against unfair discrimination
2.health and safety at work (protection from dangerous machinery, safety clothing and equipment, hygiene conditions, medical aid etc.)
against unfair dismissal
3.wage protection (through the contract of employment since it will have listed the pay and conditions). Many countries have a legal minimum wage– the minimum wage an employer has to pay its employee. This encourages more people to find work, but since costs are rising for the business, they may make many workers redundant- unemployment will rise.
