Chapter 9

Question 1

Stress Definition

Answer 1

An adaptive response to an external situation that results in physical, psychological and behavioral deviations for organizational participants

Question 2

Burnout Definition

Answer 2

Consequence of “losing purpose or fulfillment of work”

Question 3

Distress Definition

Answer 3

Negative Energy caused by something bad

Question 4

Eustress Definition

Answer 4

Positive caused by something good: related to challenge stressors

Question 5

Individual Stressors

Answer 5

Individual dispositions; Type A characteristics, personal control, learned helplessness, and psy hardiness

Question 6

Group Stressors

Answer 6

Interpersonal conflict within the workgroup; Lack of group cohesiveness & lack of social support by 1 or more members.

Question 7

Organizational Stressors

Answer 7

Macro level factors within the organization, administrative strategies, org structure, professes and working conditions

Question 8

Extra organizational Stressors

Answer 8

Outside of organization forces and events; Family crisis, relocation, life changes, economic and financial conditions.

Question 9

What stress is not

Answer 9

not just anxiety, not just nervous tension, not damaging, bad or avoidant

Question 10

Workaholic Definition

Answer 10

a compulsive need to work at the expense of everything else in one’s life

Question 11

Personal Control

Answer 11

Employees with a sense of control over work such as participating in decisions have reduced work stress

Question 12

Type B Characteristics

Answer 12

laid back, patient, take a low key approach

Question 13

Type A Characteristics

Answer 13

Managers, Salespeople, secretaries

Question 14

Learned helplessness

Answer 14

Giving up and seeming to accept stressors at work even when a change is better is possible

Question 15

Intra Individual Conflict

Answer 15

Conflict due to frustration, goal conflict, role conflict and ambiguity

Question 16

Psychological Hardiness

Answer 16

Ability to cope successfully with extreme stressors, able to resist stress by providing buffers between themselves and stress

Question 17

Interpersonal and Intra group Conflict

Answer 17

Type of interactive conflict, personal differences, information deficiency, role incompatibility and environmental stress

Question 18

Intergroup Conflict

Answer 18

Competition for scarce resources, task interdependence, jurisdictional ambiguity and status struggles

Question 19

Negotiation Definition

Answer 19

Common mechanism for resolving differences and allocating resources; can be a managerial skill for success.

Question 20

Distributive Bargaining

Answer 20

Fixed pie mentality focused on who gets biggest slice

Question 21

Approach- Approach Conflict

Answer 21

where the individual is motivated to approach two or

more positive but mutually exclusive goals

Question 22

Approach-Avoidance Conflict

Answer 22

where the individual is motivated to approach a goal
and at the same time is motivated to avoid it. The single goal contains both positive
and negative characteristics for the individual.

Question 23

Avoidance-Avoidance Conflict

Answer 23

where the individual is motivated to avoid two or more

negative but mutually exclusive goals.