Chapter 14

Question 1

What are the two classic leadership styles?

Answer 1

Boss-Centered

Employee-Centered

Question 2

Boss Centered

Answer 2

use of authority by the manager
manager makes decisions and announces it
manager sells decision
manager presents ideas and invites questions

Question 3

Employee-Centered

Answer 3

Area of Freedom for subordinates
manager permits sub to function within defined limits
manager defines limits
manager presents problem

Question 4

What are the three characteristics of charismatic leadership?

Answer 4

Envisioning, energizing, and enabling

Question 5

Envisioning

Answer 5

articulating vision, setting high expectations

Question 6

Energizing

Answer 6

demonstrating excitement, seeking success

Question 7

Enabling

Answer 7

expressing support, empathizing

Question 8

The level of follower maturity is based on

Answer 8

Ability, and willingness

Question 9

Leader style must be based on

Answer 9

Telling, Selling, Participating, Delegating

Question 10

Interpersonal leadership

Answer 10

Arise directly from formal authority and refer to relationship between the manager and others

Question 11

Informational leadership

Answer 11

Based on time spent giving and receiving information

Question 12

Decisional

Answer 12

Where manager acts upon the information

Question 13

What percentage of communication does managers do?

Answer 13

29%

Question 14

What percentage of traditional management does managers do?

Answer 14

32%

Question 15

What percentage of HRM does managers do?

Answer 15

20%

Question 16

What percentage of networking does managers do?

Answer 16

19%

Question 17

What skills do leaders need?

Answer 17

Personal skills, interpersonal skills

Question 18

Pied Piper Effect

Answer 18

Where job hopping by effective leader results in defections and attrition among subordinates who served under that leader