Chapter 8 - Trust, Justice, Ethics Flashcards
Trust
The willingness to be vulnerable, based on positive expectations of others actions & intentions.
Reflects the willingness to take risks.
Deposition-based Trust
Trust rooted in one’s personality
general propensity
trust propensity
Affect based trust
trust rooted in how we feel about a person
Cognition based Trust
trust rooted in rational assessment of one’s actions
allows us to determine whether someone is trustworthy
organizational justice
captures employees perception of fairness
distributive justice
perceived fairness of decision-making outcomes
based on equity: effort determines outcomes
based on equality: everyone gets the same based on overall needs
procedural justice
perceived fairness of decision making process
6 principles of procedural justice
voice: provide input
correct-ability: appeal to procedures that dont work
consistency: consistent procedures
bias suppression: neutral procedures
representativeness: procedures considering needs of everyone
accuracy: based on accurate info
interpersonal justice
perceived fairness of treatment
2 principles of interpersonal justice
respect and propriety
respect: respecting manner
propiety: refraining from offensive remarks
informational justice
perceived fairness of communication
2 rules of informational justice
justification rule
truthfulness rule
justification: decision making outcomes in a reasonable manner
truthfulness: honest communication
ethics
how an individual acts in accordance with moral norms
2 primary models of business ethics
prescriptive model
descriptive model
prescriptive: how things/ppl ought to be
descriptive: how ppl act in certain situations
four components of ethical decision making model
moral awareness
moral judgement
moral intent
ethical behavior
