Chapter 10 - Communication

Question 1

communication

Answer 1

process where info and meaning is transferred from a sender to a receiver

fundamental primary outcomes of OB

impacts job satisfaction, stress, learning and decision making
essential for relational mechanisms in the workplace; teams, leadership, org structure and culture

Question 2

the communication process

Answer 2

communicator competence
noise
info richness
privacy
gender differences

Question 3

forms of communication

Answer 3

face-to-face
verbal
non verbal
computer medicated

Question 4

formal communication

Answer 4

patterns of communication that occur among individuals in a work unit

Question 5

formal communication networks

Answer 5

members of a team unit interact;
all channel > circle, chain, y, wheel

Question 6

formal communication channel

Answer 6

vertical and horizontal

vertical:
downward communication
upward communication
horizontal: among members at same level

Question 7

unformal network

Answer 7

spontaneous patterns of communication that result from choice individuals make on their own

grapevine: primary informal communication w/in an organization
rumours: messages that travel along grapevine lack truth
gossip: rumours about others

Question 8

communication in the workplace

job performance

Answer 8

performance expected of a job
job evaluation
job analysis

Question 9

selection process

Answer 9

interviews

predictive validy, reliability, behavioural description questions, situational questions