Chapter 15 - Organizational Culture

Question 1

organizational culture

Answer 1

the shared social knowledge within an organization regarding the rules, norms, and values that shape the attitudes and behaviours of its employees

culture strength depends on consuenus and intensity

Question 2

components of organizational culture

Answer 2

observable artifacts, espoused values, basic underlying assumption

Question 3

subcultures

Answer 3

a result of weak culture within an organiation

Question 4

countercultures

Answer 4

subcultures whose values do not match the organizations values

Question 5

observable artifacts

Answer 5

aspects of culture that are easily seen or talked about (symbols, rituals, etc)

Question 6

espoused values

Answer 6

beliefs, philosphies, norms that an organization explicity states (mission/vision statement)

Question 7

basic underlying assuptions

Answer 7

ingrained beliefs of employees

hardest to change

Question 8

typology of organizational culture

Answer 8

networked, communal, fragmented, mercenary

network: friendly not alike
communal: friendy and alike
fragement: not friendly or alike
mercenary: not friendly but alike

Question 9

specific types of culture

Answer 9

customer service, safety, diversity, sustainability, creativity

cs: focused on quality
safety: emp safety
diversity: fostering a diverse emp group
sustain: promoting sustainability in and out
creatve: creative atmosphere

Question 10

maintaining organizational culture

Answer 10

attraction-selection attrition
socialization model

Question 11

attraction-selection attribution

Answer 11

employees will be drawn to organizations w culture that match their personality/culture

Question 12

socialization model

Answer 12

process by which employees learn the social knowledge needed to adapt to the organizations culture

3 stages:
- anticipatory: develop as soon as potential employee develops an image of what it would look like to work there
- encounter: first day, compares info as an outside to info learned inside, reality shock
- understand/adapt: norms and expected behaviours are adopted

Question 13

how do we change an organization’s culture?

Answer 13

unfreeze, change, refreeze

unfreeze: status quo is unacceptable
change: implement
refreeze: becomes norm

Question 14

culture change process

Answer 14

1. analysis and diagnosis: is there a need to change?
2. understanding and managing resistance: what might help/hinder efforts
3. how appropriate are change interventions?
4. was it successful?