Chapter 8: Quality

Question 1

Definition: quality

The degree to which a set of inherent characteristics of a product, service, process, person, organization, system, or resource ______ its requirements.

Answer 1

The degree to which a set of inherent characteristics of a product, service, process, person, organization, system, or resource fulfils its requirements.

Question 2

Where are the user’s quality expectations captured ?

Answer 2

Definition: user’s quality expectations

A statement about the quality expected from the project product, captured in the project product description.

Question 3

What is the definition of requirement as a PRINCE2 term that enables quality?

Answer 3

Definition: requirement

A need or expectation that is documented in an approved management product.

Question 4

Needs and expectations that are not captured in an approved management product can still be considered part of the project scope. True or False?

Answer 4

False.

Needs and expectations that are not captured in an approved management product are not part of the project scope.

Question 5

Definition: acceptance criteria

A prioritized list of ______ that the project product must meet before the _____ will accept it. For example, measurable definitions of the attributes required for the set of products to be acceptable to key stakeholders.

Answer 5

Definition: acceptance criteria

A prioritized list of criteria that the project product must meet before the user will accept it. For example, measurable definitions of the attributes required for the set of products to be acceptable to key stakeholders.

Question 6

Who approves the acceptance criteria?

Answer 6

In effect, they are owned by the business, and the project board approves these on behalf of the business.

Question 7

Definition: quality specifications

A description of the quality ______ that will be applied by those performing ______ control and the levels that a finished product must meet.

Answer 7

Definition: quality specifications

A description of the quality measures that will be applied by those performing quality control and the levels that a finished product must meet.

Question 8

What are the 3 elements quality management focuses on, in order to be effective?

Answer 8

Quality planning
Quality control
Quality assurance

Question 9

How quality planning is different from quality tolerance?

Answer 9

Definition: quality planning
The capturing of quality specifications for the project products and generating the associated product descriptions and quality management approach.

Definition: quality tolerance
The permissible deviation in a product’s quality that is allowed before the deviation needs to be escalated to the next level of management.

Question 10

Definition: product description

A description of a product’s purpose, format, composition, where it is derived from, quality ________, and development responsibilities.

Answer 10

Definition: product description

A description of a product’s purpose, format, composition, where it is derived from, quality specifications, and development responsibilities.

Question 11

Where are the requirements of a product captured?

Answer 11

In the product description

Question 12

In iterative - incremental projects, is the product description produced in the initiation stage or parallel with the product development work?

Answer 12

In iterative- incremental projects, product descriptions evolve in parallel with product development work. This allows the product’s quality specifications to be refined through feedback from use of prototypes or early versions of the product.

Question 13

Definition: product register

A component of the project _____ that identifies the products to be delivered by the project and records their acceptance.

Answer 13

Definition: product register

A component of the project log that identifies the products to be delivered by the project and records their acceptance.

Question 14

Product sustainability considers both the environmental
impact of the product and the characteristics that will ensure that the product can sustain the realization of its benefits over its expected lifetime. True or False?

Answer 14

True.

Question 15

What are the 3 quality responsibilities called?

Answer 15

Producer
Reviewer
Acceptance authority

Question 16

Definition: quality control

The procedures to monitor the specific ________ of a project and their development or delivery activities to determine whether they ______ with relevant standards and of identifying ways to minimize causes of unsatisfactory performance.

1. items
2. products
3. comply
4. disagree
5. criteria

Answer 16

Definition: quality control

The procedures to monitor the specific products of a project and their development or delivery activities to determine whether they comply with relevant standards and of identifying ways to minimize causes of unsatisfactory performance.

Question 17

What is the difference between project assurance and quality assurance?

Answer 17

It is important not to confuse quality assurance with project assurance. Quality assurance is focused on products and is independent of the project management team. It is typically performed by a function from the business. Project assurance is the responsibility of the project board and is used to confirm if the project is being conducted correctly. Project assurance is independent of the project manager but not the project.

Question 18

What are the two management products that are created in connection to quality planning?

Answer 18

Product Descriptions
Quality Management Approach

Question 19

What are the most commonly used quality techniques ? (6items)

Answer 19

Verification
Validation
Prototyping
Testing
Inspection
Certification

Question 20

In iterative-incremental projects, it is possible to have detailed quality criteria from project initiation documentation stage.
True or False?

Answer 20

False, this is true for linear projects.

In iterative-incremental projects, the quality specifications and acceptance criteria are not fixed with the approval of the project initiation documentation.

Question 21

The goal of an effective quality management approach is to offset the potential _____ of product _______ by an adequate level of quality planning and control.

1. risks
2. costs
3. characteristics
4. requirements
5. failures

Answer 21

The goal of an effective quality management approach is to offset the potential costs of product failures by an adequate level of quality planning and control.

Overly stringent quality specifications and acceptance criteria can dramatically increase the overall
cost of a project.

Question 22

How many management products are included in PRINCE2 that enable efficient management of the project?

Answer 22

PRINCE2 includes 15 management products that are used to manage the project.

Question 23

Is the product description management product part of the PID?

Answer 23

NO. It is produced at the planning phase as soon as possible after the need for the product is identified

Question 24

What is the purpose of the product description management product?

Answer 24

The purpose of a product description is to describe a product’s purpose, composition, where it is derived
from, and quality specifications.

Question 25

What is the purpose of the quality management approach?

The purpose of the quality management approach is to describe the quality _______ and standards to be applied and the roles and ____________ for achieving the required quality specifications and acceptance ________ during a project.

Answer 25

The purpose of the quality management approach is to describe the quality techniques and standards to be applied and the roles and responsibilities for achieving the required quality specifications and acceptance criteria during a project.

Question 26

What is the purpose of the quality register?

The purpose of the quality register is to summarize all quality management activities that are planned or have ________. The quality register is used by the ______ ________ and project assurance as part of reviewing ________.

Answer 26

The purpose of the quality register is to summarize all quality management activities that are planned or have occurred. The quality register is used by the project manager and project assurance as part of reviewing progress

Question 27

The quality register and the product register are part of the project log. True or False?

Answer 27

True

Question 28

What is the purpose of the product register?

Answer 28

The purpose of the product register is to list of all products required of a plan and the status of those
products.

Question 29

Who approves the project’s product description and quality management approach? (change this)

Answer 29

The project exec, senior user, senior supplier,

Question 30

The Project Executive accepts the project product and is accountable for the acceptance of the
project product. True or False?

Answer 30

False, this is the Senior User.