Chapter 10: Issues Flashcards
What is the definition of the issue in PRINCE2?
Definition: issue
An event relevant to the project that requires project management consideration
Issues may be raised at any time during the project by any team member or stakeholder and captured in the _______ _______.
Issues may be raised at any time during the project by any team member or stakeholder and captured in the project log.
Definition: change
A change is defined as a modification to any of the ______ products that constitute the project baseline.
Definition: change
A change is defined as a modification to any of the approved products that constitute the project baseline.
Definition: project baseline
The current _______ versions of the management products and _______ products that are subject to change control.
Definition: project baseline
The current approved versions of the management products and project products that are subject to change control.
What 5 elements does the issue management approach include?
Baselines
Issue resolution
Change control
Delegating authority for changes
Change budget
A new version of the product is created each time a change is approved and implemented.
True or False?
True
What is the difference between problem and concern?
Definition: problem or concern
A problem is an issue with an immediate and negative impact.
A concern is an issue whose timeliness and impact need to be assessed.
Definition: business opportunity
An issue that represents unanticipated ______ consequences for the _______ or user organization.
Definition: business opportunity
An issue that represents unanticipated positive
consequences for the project or user organization.
What is the difference between change control and request for change?
Change control: the process by which changes that may affect the project baseline are identified, assessed, and then approved, rejected, or deferred.
Request for change: a proposal for a change to a baseline.
What is the difference between off-specification and concession?
Off-specification: a product that will not meet its quality specifications.
Concession: an off-specification that is accepted by the project board without corrective action.
PRINCE2 characterizes proposals to change a project baseline as either a request for change or concession. True or False?
False.
PRINCE2 characterizes proposals to change a project baseline as either a request for change or off-specification.
Who is the ultimate authority for reviewing and approving requests for change and off-specifications? Can this authority be delegated?
The project board is the ultimate authority for reviewing and approving requests for change and off-specifications.
However, the project board may delegate authority to approve changes.
Who allocates the change budget?
It is allocated by those with delegated authority to deliver authorized changes
Business layer approves chnage budget is used and executive determines if change budget is needed and for how much
How many steps is the issue management technique in PRINCE2? & what are the steps?
5.
Capturing issues
Assessing issues
Recommending changes
Deciding on changes
Implementing changes
It is generally much easier and less costly to make changes to the project baseline early in the project. True or False?
True
What are the three management products produced related to the issue practice?
Issue management approach
issue register
issue report
What is the purpose of the issue management approach?
Purpose
The purpose of the issue management approach is to describe how issues will be captured and reported and explain how changes to the project baseline will be assessed and controlled.
Purpose: issue register
The purpose of the issue register is to log all issue reports raised during the ______ lifecycle, their current status, and _____ of closure.
Purpose
The purpose of the issue register is to log all issue reports raised during the project lifecycle, their current status, and date of closure.
Purpose: Issue report
The purpose of the issue report is to describe the issue’s _______s on the project baseline and identify ways to ________ the issue or address off-specification and recommend a decision.
Purpose
The purpose of the issue report is to describe the issue’s impacts on the project baseline and identify ways to resolve the issue or address off-specification and recommend a decision.
Who ensures that team managers implement the issue and change control procedures agreed in their work package description?
The project manager
Who determines if a project level change budget is needed and for how much?
The project executive
Who responds to requests for advice from the project manager and makes decisions on escalated issues, with particular focus on safeguarding the expected benefits?
The Senior User
Who (2) implement corrective actions?
team manager + project manager
