Chapter 10: Issues

Question 1

What is the definition of the issue in PRINCE2?

Answer 1

Definition: issue

An event relevant to the project that requires project management consideration

Question 2

Issues may be raised at any time during the project by any team member or stakeholder and captured in the _______ _______.

Answer 2

Issues may be raised at any time during the project by any team member or stakeholder and captured in the project log.

Question 3

Definition: change

A change is defined as a modification to any of the ______ products that constitute the project baseline.

Answer 3

Definition: change

A change is defined as a modification to any of the approved products that constitute the project baseline.

Question 4

Definition: project baseline

The current _______ versions of the management products and _______ products that are subject to change control.

Answer 4

Definition: project baseline

The current approved versions of the management products and project products that are subject to change control.

Question 5

What 5 elements does the issue management approach include?

Answer 5

Baselines
Issue resolution
Change control
Delegating authority for changes
Change budget

Question 6

A new version of the product is created each time a change is approved and implemented.

True or False?

Answer 6

True

Question 7

What is the difference between problem and concern?

Answer 7

Definition: problem or concern

A problem is an issue with an immediate and negative impact.

A concern is an issue whose timeliness and impact need to be assessed.

Question 8

Definition: business opportunity

An issue that represents unanticipated ______ consequences for the _______ or user organization.

Answer 8

Definition: business opportunity

An issue that represents unanticipated positive
consequences for the project or user organization.

Question 9

What is the difference between change control and request for change?

Answer 9

Change control: the process by which changes that may affect the project baseline are identified, assessed, and then approved, rejected, or deferred.

Request for change: a proposal for a change to a baseline.

Question 10

What is the difference between off-specification and concession?

Answer 10

Off-specification: a product that will not meet its quality specifications.

Concession: an off-specification that is accepted by the project board without corrective action.

Question 11

PRINCE2 characterizes proposals to change a project baseline as either a request for change or concession. True or False?

Answer 11

False.

PRINCE2 characterizes proposals to change a project baseline as either a request for change or off-specification.

Question 12

Who is the ultimate authority for reviewing and approving requests for change and off-specifications? Can this authority be delegated?

Answer 12

The project board is the ultimate authority for reviewing and approving requests for change and off-specifications.

However, the project board may delegate authority to approve changes.

Question 13

Who allocates the change budget?

Answer 13

It is allocated by those with delegated authority to deliver authorized changes

Business layer approves chnage budget is used and executive determines if change budget is needed and for how much

Question 14

How many steps is the issue management technique in PRINCE2? & what are the steps?

Answer 14

5.

Capturing issues
Assessing issues
Recommending changes
Deciding on changes
Implementing changes

Question 15

It is generally much easier and less costly to make changes to the project baseline early in the project. True or False?

Answer 15

True

Question 16

What are the three management products produced related to the issue practice?

Answer 16

Issue management approach
issue register
issue report

Question 17

What is the purpose of the issue management approach?

Answer 17

Purpose

The purpose of the issue management approach is to describe how issues will be captured and reported and explain how changes to the project baseline will be assessed and controlled.

Question 18

Purpose: issue register

The purpose of the issue register is to log all issue reports raised during the ______ lifecycle, their current status, and _____ of closure.

Answer 18

Purpose

The purpose of the issue register is to log all issue reports raised during the project lifecycle, their current status, and date of closure.

Question 19

Purpose: Issue report

The purpose of the issue report is to describe the issue’s _______s on the project baseline and identify ways to ________ the issue or address off-specification and recommend a decision.

Answer 19

Purpose

The purpose of the issue report is to describe the issue’s impacts on the project baseline and identify ways to resolve the issue or address off-specification and recommend a decision.

Question 20

Who ensures that team managers implement the issue and change control procedures agreed in their work package description?

Answer 20

The project manager

Question 21

Who determines if a project level change budget is needed and for how much?

Answer 21

The project executive

Question 22

Who responds to requests for advice from the project manager and makes decisions on escalated issues, with particular focus on safeguarding the expected benefits?

Answer 22

The Senior User

Question 23

Who (2) implement corrective actions?

Answer 23

team manager + project manager