Chapter 8: Problem solving, decision making and creativity

Question 1

Rational model of decision making (6 steps)

Answer 1

1. Identify Problem
2. Identify alternative solutions
3. Gather and organize facts
4. evaluate alternatives
5. Choose and implement the best alternative
6. Get feedback and take corrective action

Question 2

Human compromise: simplicity

Answer 2

drawing from previous experiences

Question 3

Human compromise: bounded rationality

Answer 3

choosing an alternative that meets minimum standards of acceptability

Question 4

Human compromise: subjective rationality

Answer 4

analyzing alternatives based on intuition and gut instincts

Question 5

Human compromises: rationalization

Answer 5

favor solutions that are justifiable to others

Question 6

Human compromises: personal perspective

Answer 6

Assuming everyone sees things from the same perspective as you do

Question 7

Human compromises: recency syndrome

Answer 7

Tendency to remember events that happened recently

Question 8

Human compromises: stereotyping

Answer 8

generalized fixed image of others

Question 9

Probability theory

Answer 9

body of techniques for comparing the consequences of possible decisions in a risk situation

Question 10

groupthink

Answer 10

failure to think independently and realistically as a group because of the desire to come to consensus and closeness

Question 11

Brianstorming

Answer 11

idea generating where group members state their ideas no matter how crazy they may seem

Question 12

Brainwriting

Answer 12

anonymously write down ideas and allow everyone to comment on each before discussion

Question 13

Creativity

Answer 13

ability to bring about something innovative and new