Chapter 3: Groups, Teams and Powerful Meetings

Question 1

Group

Answer 1

Two or more people who interact, are aware of each other and think of themselves as a group

Question 2

Functional groups

Answer 2

fulfill ongoing needs in an organization by carrying out a particular function

Question 3

Task group

Answer 3

Set up to carry out a specific activity. Generally disband when/ if that task is completed

Question 4

Formal groups

Answer 4

set up by management to meet organizational needs

Question 5

Informal groups

Answer 5

Individuals within an organization that develop relationships to meet personal needs

Question 6

Organic organization

Answer 6

Group with very little hierarchy. Members have diverse talents that are utilized in different ways, no leader

Question 7

Roles

Answer 7

Patterns of behavior associated with an individuals position in a group

Question 8

Role conflicts

Answer 8

a person who has 2 different roles that call for conflicting types of behavior

Question 9

Norms

Answer 9

group standards for appropriate/ acceptable behavior

Question 10

Status

Answer 10

A group member’s position in relation to other members of the group

Question 11

Cohesiveness

Answer 11

Degree to which group members stick together. More cohesive groups tend to work harder and are more likely to accomplish goals

Question 12

homogeneity

Answer 12

degree t owhich members are similar

Question 13

5 stage of team development

Answer 13

1. Forming: members become acquainted
2. Storming: Period of conflict, figure out roles
3. Norming: Agreement among members
4. Performing: Solving organizational problems, highest productivity
5. Adjourning: Disbanning of a team if/when a goal is completed

Question 14

Formal meeting

Answer 14

Specific goal with an agenda sent to people beforehand

Question 15

Informal meeting

Answer 15

May happen spontaneously, take place somewhere informal

Question 16

Agenda

Answer 16

List of topics to be covered at a meeting.