Chapter 1: Supervision - Tradition and contemporary trends Flashcards
Supervisor
manager at the first level of management where employees reporting to the supervisor are not managers
Taft-Harley act
V long legal definition of a supervisor
Frederic W. Taylor
Maximizing efficiency of individual workers. Division of labor, clearly defined morals and rules
Henri Fayol
Pioneer of Administrative theory, established the primary functions of a supervisor (planning, organizing, leading, Controling) PLOC
Functions of a supervisor
Planning, Leading, Organizing, Control
Abraham Maslow
Quality of organization is affected by quality of interactions among members
4 supervisory skills
Technical, Human relation, conceptual, decision making
Technical skills
Specialized knowledge and expertise used to cary out techniques and procedures
Human relation skills
Ability to work effectively with other people
Conceptual skills
Ability to see relationships of parts to the whole
Decision making skills
Ability to analyze information and reach a good decision by thinking objectively and creatively
Management activities
Task related/ people related/ change related
Planning
Setting goals, determining how to meet them
Organizing
Setting up groups, allocating resources and assigning work to achieve goals
Staffing
Identifying, hiring and developing the number and quality of employees
