Chapter 8: Practices to Manage Stakeholders

Question 1

Stakeholders

Answer 1

External parties
* customers, users, sponsors, suppliers, or other agengies that could hold a stake with legislation or other compliance parties.

Question 2

Three stakeholder practices

Answer 2

1. Relationship management practice
2. Supplier management practice
3. Service level management practice

Question 3

Relationship Management Practice

Answer 3

Establish and nuture links between the organization and its stakeholders
Strategic and tactical

Question 4

Relation Managment Practices Lifecycle stages

Answer 4

Identification
Analysis
Monitoring
Continual Improvement

Question 5

1. Relationship management practice
2. Supplier management practice
3. Service level management practice

Answer 5

Three practices to manage stakeholders

Question 6

How many paractices to manage stakeholders are there?

Answer 6

Three

Question 7

Supplier Management Practice

Answer 7

Ensure that the organization’s suppliers and their performances are managed appropriately

Question 8

Supplier Management Practice Activities

Answer 8

Strategy and Planning
Evaluation and Selection
Contract Negotiations
Managing Performance
Sourcing

Question 9

Service Level Managment
(really know this one)

Answer 9

Set clear, business-based targets for service levels, and to ensure that delivery of services is properly assessed, monitored, and managed against these targets.

Question 10

Service Level Management

Answer 10

Needs to be level for for shooting targets
-sets clear business based targets
-the level is the metrics

Question 11

SLA
SLR

Answer 11

Service Level Agreement
Service Level Requirement