Chapter 5: Value Creation with SVS

Question 1

SVS

Answer 1

How all the components and activities of the organization work together as a system to enable value creation

Question 2

How all the components and activities of the organization work together as a system to enable value creation

Answer 2

SVS

Question 3

SVS song

Answer 3

SVS, SVS, Co-creates value
SVC (Service Value Chain)
Continual Improvement,
Governance,
Practices,
and
Guiding principles too

Question 4

SVC

Answer 4

Service Value Chain
1. Plan - Any requirement/demand that involves a planning exercise
2. Engage - third party
3. Improve
4. Obtain/Build
5. Design and Transition
6. Deliver and Support

Question 5

1. Plan - Any requirement/demand that involves a planning exercise
2. Engage - third party
3. Improve
4. Obtain/Build
5. Design and Transition
6. Deliver and Support

Answer 5

Service Value Chain

Question 6

SVC Inputs and Outputs

Answer 6

Inputs are opportunities and demands

Output is value

SVC activities can all be inputs and outputs of any others

All interconnected