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By:
Phil Smith
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Decks in this class (6)
Chapter 3 & 4 : "Concepts and Core Foundation" & "Four Dimensions of Service Management"
Service management,
Product,
Service
37
cards
Chapter 5: Value Creation with SVS
Svs,
How all the components and activi...,
Svs song
6
cards
Chapter 6: Guiding Principles
How many guiding principles are t...,
What is a guiding principle,
What are or list the guiding prin...
18
cards
Sample Questions
Which of the following is a key c...,
Which one of the following is a p...,
Which one of the following is a k...
22
cards
Chapter 7: ITIL's Management of Practices
A practice,
A set of organizational resources...,
Three distinct parts of itil prac...
3
cards
Chapter 8: Practices to Manage Stakeholders
Stakeholders,
Three stakeholder practices,
Relationship management practice
11
cards
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Itil
- Class purpose General learning
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