Chapter 7: ITIL's Management of Practices Flashcards
1
Q
A Practice
A
A set of organizational resources designed for performing work or accomplishing an objective.
Objective is playing soccer, I practice
2
Q
A set of organizational resources designed for performing work or accomplishing an objective.
(Objective is soccer)
A
A Practice
3
Q
Three distinct parts of ITIL practices
A
- General management practices
- Service management practices
- Technical management practices
